We’re so proud of the people and team at M247; our success and growth are a real joint effort. The key to our amazing team is simple –we focus on recruiting the best person for the job. We then create opportunities and equip you with the skills you need to build a successful career.Our vision is for M247 to be the digital growth and innovation partner of choice. Underpinned by our heritage in connectivity and unified communications (UC) and advanced by our passion for cloud and application-based innovation, we enable our customers to grow and compete in the digital era.Every single person at M247 has a part to play in our future success, so we look forward to your application and hopefully welcoming you into our team!

As the ideal candidate, you’ll have proven experience in a similar 3rd Line Network Engineer role, with the ability to communicate at both a technical and management level through telephone calls, face-to-face meetings and email. As part of an ever-expanding team, this is an ideal opportunity for a driven individual to take the next step in your career.

What you’ll do:

• You’ll provide specialist support to M247 customers across a portfolio of high-end managed connectivity products as part of the Connect Service Deskteam, through inbound/outbound calls and managing online tickets and emails.
• You’ll monitor and/or handlequeries across ADSL/FTTC, fibre, managed shared and dedicated firewalls (Fortinet), radio and wireless, and DIA and/or MPLS solutions.
• You’ll collaborate with the wider team to ensure 24/7 monitoring coverage for our customer base, whilst delivering against internal and customer SLAs.
• You’ll proactively undertake fault trend analysis within our in-life services to ensure they remain fit for purpose, whilst assisting with difficult fault-related problems and suggesting immediate action to limit damage and to provide restoration of services.
• You’ll proactively monitor connectivity solutions to ensure events are captured and resolved before they become an incident, whilst in the event of a major service outage, liaise with all relevant departments to undertakeemergency fault diagnostics to resolution.
• You’ll support and guide the wider Connect Service Desk team, whilst providing cover in the absence of the Team Leaders.
• Sharing your knowledge through building and delivering training content in classroom environment sessions, as well as side by side coaching.

Should have

• Proven in a similar 3rd Line Network Engineer within an ISP and/or telecoms environment.
• Cisco CCNA or similar qualification, with strong MPLS/BGP/OSPF skills and high levels of IP literacy.
• Managed and debugged connectivity solutions provided over DSL/FTTC and Fibre.
• Knowledge of Cisco Meraki, firewall security productssuch as Fortinetand technologies such as HSRP, STP, L2VPN, IOS XE/XR, IPsec/SSL VPN, etherchannel, IS-IS

Would be preferable

• Great punctuality and communication, with a commitment to self-development.
• Passionate about customer satisfaction through excellent service.
• Excellent planning and problem-solving abilities, with clear decision making.Nice to have•Cisco Service Provider qualifications (CCNA-SP, CCNP-SP).
• ITIL Foundation.
• NSE 4 qualification.
• Knowledge of radio technology, Juniper and/or Mikrotik.

Your package and perks

• £40,000 basic salary (negotiable)
• Healthcare Cash Plan and PERKS.
• Company Life Assurance scheme offering 3 times annual salary upon death in service.
• Auto-Enrolment Pension with 3% Employer Contribution.•Access to payable gym classes.
• Free Car Parking (available 24/7 limited spaces).
• Flexible working accommodated where possible.
• Enhanced Maternity and Paternity Pay.
• 24 days holiday, plus 8 days bank holidays an extra day to use on your birthday.
• Holiday purchasing scheme (up to 5 additional days).
• Employee Assistance Programme.
• Company sick pay.
• Refer a Friend Scheme –up to £1,000 reward for successful recommendation.