About M247

We’re so proud of the people and team at M247; our success and growth are a real joint effort. The key to our amazing team is simple – we focus on recruiting the best person for the job. We then create opportunities and equip you with the skills you need to build a successful career.

Our vision is for M247 to be the digital growth and innovation partner of choice. Underpinned by our heritage in connectivity and unified communications (UC) and advanced by our passion for cloud and application-based innovation, we enable our customers to grow and compete in the digital era.

Every single person at M247 has a part to play in our future success, so we look forward to your application and hopefully welcoming you into our team!

3rd Line Network Engineer

Manchester (with hybrid working)

Are you a 3rd Line Network Engineer and someone who’d love the opportunity to develop your career with market-leading technology solutions business? If so, then read on…

Your role

In this exciting, customer-facing role of 3rd Line Network Engineer you’ll provide specialist, hands-on engineering support across various data products from Direct Internet connectivity through to MPLS VPN, whilst providing best-in-class service and being a key point of contact for their complex voice and data networks.

As the ideal candidate, you’ll have proven experience in a similar 3rd Line Network Engineer role, managing bespoke WAN solutions, with the ability communicate at both a technical and management level through telephone calls, face-to-face meetings and email. As part of an ever-expanding team, this is an ideal opportunity for a driven individual to take the next step in their career.

What you’ll do

• You’ll manage in-life service requests and incidents, detail and implement customer requested changes and acting as an escalation for both First and Second Line support teams.

• You’ll work closely with your colleagues, being a positive communicator and a proactive team member, whilst enhancing the overall team output and ensuring the successful handover of secure, resilient and high performing network services.

• You’ll also closely with our Operations teams to ensure they have the tools, knowledge and support necessary to operate and manage performance on our network.

• You’ll provide onsite and remote support to our technical teams who have critical maintenance and development programs across all tiers of M247s infrastructure.

• You’ll work both independently and as part of a team to answer technical queries, urgently analyze technical issues and address level 3 escalations.

• You’ll be available for out-of-hours support as part of the ‘on-call’ rota.

Your package and perks

• £34,000 - £37,500 (negotiable) basic salary.

• Healthcare Cash Plan and PERKS.

• Company Life Assurance scheme offering 3 times annual salary upon death in service.

• Auto-Enrolment Pension with 3% Employer Contribution.

• Access to payable gym classes.

• Free Car Parking (available 24/7 limited spaces).

• Hybrid office and remote working.

• Flexible working accommodated where possible.

• Enhanced Maternity and Paternity Pay.

• 24 days holiday, plus 8 days bank holidays and extra day to use on your birthday.

• Holiday purchasing scheme (up to 5 additional days).

• Employee Assistance Programme.

• Company sick pay.

• Refer a Friend Scheme – up to £1,000 reward for successful recommendation.

Your skills and experience

Should have

• Proven in a 3rd Line Network Engineer role or similar within an ISP/Comms environment.

• Background in the ISP, telecoms industry or similar, have excellent knowledge of ISP routing protocols and platforms, such as BGP, ISIS, OSPF, MPLS etc.

• CCNA or similar, with strong MPLS / BGP / OSPF skills and high levels of IP literacy.

• Commercial awareness, attention to detail and collaborative approach.

Nice to have

• Mikrotik and Fortinet skills.

• Cisco service provider qualifications (CCNA-SP, CCNP-SP).

• Implementing wireless solutions (Cisco Meraki).

• ITIL Foundation.

What next?

Our established, expanding and exciting values-led business is bustling with diversity, talent and experience.

If you’re looking for your next step as a 3rd Line Network Engineer and want to play a key role in our team in a company offering the latest cutting-edge technology, we want to hear from you.

Why not join us?

All applicants, regardless of gender, ethnic background, sexual orientation, age, religion, socio-economic status or any other factor will be treated equally and fairly in the application process.