We are growing and we are growing fast! When we launched our online lotto business in 2013 our office in Gibraltar had just 7 people, now, we have over 270 staff from 30 different countries. How have we done this?  We disrupt the norm, challenge ourselves and traditions, we might still be thought of as small but we consider ourselves mighty!  We are now active across four continents, with over 5.5 million users which makes us one of the most successful start-ups in Europe. Do you have a skill or talent to share with us?

Role: Customer Service Executive (Swedish market)

Location: Gibraltar 

Reporting to: Head of Customer Service

Contract Type: Full time shift patterns - PLEASE NOTE THAT THE SUCCESSFUL INDIVIDUAL WILL HAVE TO BE FLEXIBLE TO COVER EVENINGS AND/OR WEEKENDS ON A ROTATION BASIS.

Our contact centre seeks a Customer Service Executive to interact with the Swedish customers via email, Live chat or emails. You will be the first point of contact for the company and respond to customers inquiries about products and services. 

Responsibilities:

• Provide the highest level of support to our customers via email and chat on a range of issues; such as jackpot enquiries, helping with deposits, cashing out of funds, ‘how to play’ information and complaint handling.
• To maximise customer retention through promotion of various products, activities, bonus offers etc;
• Communicating and cooperating with other departments as required;
• Taking an active interest in driving process and quality improvements across the department;
• Fulfilment of other tasks specific to your language community as required;
• To maximise revenue opportunities by offering relevant deposit methods;
• Testing of new games, products and software as required.

 The Person:

• Fluent in Swedish and English with other language skills beneficial, specifically Spanish.
• Digital customer service experience is desirable
• Outbound call experience
• Customer focused
• Accurate written and oral communication skills
• Patience and supportive team member
• Good interpersonal skills
• Analytical and problem solving skills
• Knowledge and experience of the gambling industry an advantage

 Lottoland Benefits:

• Competitive salary and overtime rates for evening and weekend work
• Quarterly bonus up to £500 based on the quality of service and performance
• 25 days holiday and 12 days Gibraltar bank holidays
• International premium healthcare
• subsidised gym membership within a variety of locations in Gibraltar
• Annual summer pool party and watersports 
• Weekly Yoga sessions
• Continuous learning/development opportunities and progressive career paths.

Cultural Fit:

• Lottoland is a dynamic, creative and technologically advanced organisation.
• Passion for innovation is a strength that is valued in Lottoland employees.
• Managers need to inspire and develop their teams to get the most out of them.
• Putting customers first is key to Lottoland’s success as is collaboration across the business.
• Employees are empowered to do their best but held accountable for their actions.
• Grit and determination is a prerequisite for all Lottolanders.
• Honesty, integrity and trust are a given.

Lottoland could be just the place for you. We like it here and we’re sure you will too! Our corporate website has lots more information - check it out!  www.lottolandcorporate.com