Customer Service Executive (German speaking)

Lottoland Gibraltar Gibraltar Customer Support
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Company Description

We are growing and we are growing fast! When we launched our online lotto business in 2013 our office in Gibraltar had just 7 people, now, we have over 270 staff from 30 different countries. How have we done this?  We disrupt the norm, challenge ourselves and traditions, we might still be thought of as small but we consider ourselves mighty!  We are now active across four continents, with over 5.5 million users which makes us one of the most successful start-ups in Europe. Do you have a skill or talent to share with us?

Position

Location: Gibraltar

Contract type: Full time

Our Customer Service department is looking for a Customer Service Executive (German market) that will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Requirements

  • Provide the highest level of support to our customers via phone, email and chat on a range of issues; such as jackpot enquiries, helping with deposits, cashing out of funds, ‘how to play’ information etc;
  • To maximise customer retention through promotion of various products, activities, bonus offers etc;
  • Communicating and cooperating with other departments as required;
  • Taking an active interest in driving process and quality improvements across the department;
  • Fulfilment of other tasks specific to your language community as required;
  • To maximise revenue opportunities by offering relevant deposit methods;
  • Testing of new games, products and software as required.

The Person:

  • Internet experience and awareness
  • Native level of German with other language skills beneficial.
  • Excellent proven Customer service experience
  • Extremely customer focused
  • Excellent written and oral communication skills
  • Confident oral communicator
  • Strong team player
  • Patience and diplomacy
  • High level of trust
  • Good interpersonal skills
  • Reasoning and analytical ability
  • Reports directly to the Head of Customer Service
  • Knowledge and experience of the gambling industry an advantage
  • PLEASE NOTE THAT THE SUCCESSFUL INDIVIDUAL WILL HAVE TO BE FLEXIBLE TO COVER EVENINGS AND/OR WEEKENDS ON A ROTATION BASIS.

Other information

Lottoland Benefits:

  • Competitive salary 
  • Quarterly bonus based on quality and performance
  • 25 days holiday and 12 days Gibraltar bank holidays
  • International premium healthcare
  • Subsidised gym membership within a variety of locations in Gibraltar
  • Weekly subsidised Yoga sessions
  • Continuous learning/development opportunities and progressive career paths.

Cultural Fit:

  • Lottoland is a dynamic, creative and technologically advanced organisation.
  • Passion for innovation is a strength that is valued in Lottoland employees.
  • Managers need to inspire and develop their teams to get the most out of them.
  • Putting customers first is key to Lottoland’s success as is collaboration across the business.
  • Employees are empowered to do their best but held accountable for their actions.
  • Grit and determination is a prerequisite for all Lottolanders.
  • Honesty, integrity and trust are a given.

Lottoland could be just the place for you. We like it here and we’re sure you will too! Our corporate website has lots more information - check it out!  www.lottolandcorporate.com