Are you committed to improving quality-of-life for customers? We at Local Space are, and we know that the best way we can achieve that is to provide people with a home they can be proud of and deliver cutting-edge services that are a pleasure to use. That’s why we’ve tripled the size of our kitchen & bathroom replacement programmes and are making a major investment in the development of our repairs and online services over the next 5 years.
If you’re a champion of the customer experience, are comfortable driving the development of digital services and have experience of leading housing, property and/or asset management services we want to meet you.
We are Local Space, a 2,500 home registered provider of social housing operating in East London & Essex. We are a G1 V1 rated RP and are the only housing association to hold the sector’s highest credit rating, AA-.
Originally formed by the London Borough of Newham as an innovative and independent vehicle for the acquisition and refurbishment of temporary accommodation. We work in 8 London boroughs and across a variety of districts in Essex. We continue to acquire and refurbish properties and added 300 homes to our stock in 2019. We also offer intermediate rented homes for local keyworkers.
Reporting to: Operations Director
Responsible for staff: x9 Operations Officers, x2 Operations People Managers
Location: Stratford, London
Permanent, full time, 35hrs per week, essential car user.
The Head of Operations leads our Asset Management & Housing teams. They are responsible for the day to day delivery of our responsive repairs, planned maintenance, statutory compliance, tenancy management, estate management, arrears recovery, allocations, lettings, tenant involvement and social & economic regeneration services.
Our operational priorities for the coming years are:
We’re looking for someone who can demonstrate:
The Head of Operations is responsible to the Operations Director for all operational aspects of asset and housing management within the organisation including, but not limited to:
The post holder will manage and ensure the ongoing success of the organisation’s asset and housing management functions and lead the operations team’s managers and officers.
The post holder is also responsible to the Operations Director for the housing and asset management services’ compliance with social housing regulation.
The post holder will champion the needs of our customers and drive customer experience as a business priority.
The post holder will deputise for the Operations Director as required.
Educational Achievements, Qualifications, Training
Experience and Knowledge
Job Related Aptitude and Skills
Equalities and Diversity
In line with the organisation’s Equalities Act 2010 Local Space Staff must to ensure that no users of its services, its employees or job applicants are unfairly discriminated against because of their identifies the following protected characteristics of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race religion or belief, sex, sexual orientation or criminal record nor disadvantaged by any conditions or requirements that cannot be shown to be justified. Local Space is committed to ensuring and promoting the rights of all people to equality of opportunity and all staff are required to abide by these principles.
As per the financial regulations and standing orders; be accountable for the management of the following capital and revenue budgets:
Customer care (Internal and external)
Colleague, tenants, household members.
Advisors, local authority clients, contractors and agencies.
Health and Safety
It is the duty of all employees to ensure that a safe working environment and safe working practices are maintained at all times. It is also the responsibility of management to do so.
In line with national legislation data will be processed in a fair and lawful way, for the specific registered purpose and not disclosed in any way incompatible with such purpose or to any unauthorised persons or organisations.
This organisation attaches the greatest importance and confidentiality to tenants, staff, and other data held by the organisation. All data should be treated as confidential and should only be disclosed on a need to know basis.
Employment conditions and benefits
This is for information only and does not form part of any contractual obligation.