Liverpool Philharmonic enhances and transforms lives through music.

At the heart of our work is the critically-acclaimed Royal Liverpool Philharmonic Orchestra (the UK’s oldest) and Choir; an extensive programme of participatory work with young people and others across our community; and presentation of almost 400 concerts and events each year at our home, Liverpool Philharmonic Hall.

Liverpool Philharmonic is rooted in our city.

We are central to Liverpool’s cultural offering, being the largest music organisation and one of the largest cultural organisations in the city, employing over 240 people. As well as our work in Liverpool our Orchestra represents the city with performances and broadcasts across the UK and around the world.

The city’s young people are a central focus of our work. Our In Harmony programme provides an intensive, daily music-making programme for over 1750 children in Everton and Anfield, North Liverpool, and we run more than 5,000 workshops and events in community settings for all ages across the City. The Liverpool Philharmonic Youth Company provides a range of opportunities for music making for young people, including the Liverpool Philharmonic Youth Orchestra, Liverpool Philharmonic Youth Choir, Children’s Choirs, and Rushworth Young Composers programme. We work in partnership with several Liverpool NHS Trusts delivering programmes which support people in the Liverpool city region living with a range of mental and physical health needs.

Liverpool Philharmonic is committed to diversity and inclusion.

We work hard to reach right across our community through our learning work, and concert programme.

We attract world class artists to perform at Liverpool Philharmonic Hall and our small venue, Music Room, with a diverse programme of performances ranging from classical, contemporary, rock, pop, folk, roots, and jazz to comedy, film and spoken word. We work with many organisations and cultural partners in the City to ensure that the artists and performances we put on stage, and the audiences we attract truly represent our community.

And we are working hard to ensure that our workforce is a diverse as possible.

What is the role?

• Title: Food and Beverage Duty Manager
  
• Department: Performance and Learning
  
• Location: The normal place of work is Liverpool Philharmonic Hall or any reasonable location dependent upon the requirements of the post.
  
• Responsible to: Head of Food and Beverage
  
• Responsible for: Casual Bar Staff
  
• Contract: Full time, permanent

Principal Role

This is a fast-paced operational role to assist in helping the management team to co-ordinate and control all operations associated with the bars and catering operations function of Liverpool Philharmonic.

This role involves customer service, supervision of bar staff, staff briefings and stock control.

The role also requires that the licensing objectives and health and safety policies are adhered to and staff are monitored according to these too.

Key Responsibilities

• To ensure the highest possible speed of service levels, particularly across service in our Grand Foyer Bar.
• To ensure outstanding high quality customer service to concert and event attenders, clients, hirers, artists and internal customers.
• To ensure stock lines and quality and levels meet the needs of the business and of our customers.
• To ensure best practice regarding all hygiene, health & safety and legislative responsibilities relating to stock control.
• Cleaning schedules to be put in place and adhered to with regular checks carried out and recorded.
• To maintain our relationship with external catering partners, to ensure smooth delivery of all fully-catered events.
• To fulfil backstage rider requirements, helping to procure packaged food from online when required from a supermarket or placing orders with external catering partner.
• To contribute ideas to improve revenue and training of staff
• The role includes extended periods of standing and manual handling, including moving between five busy bars.
• In addition, the post-holder may be required to undertake other reasonable duties commensurate with their status and abilities and depending upon the requirement of Liverpool Philharmonic.
  

The successful candidate is likely to be able to demonstrate the following:

Knowledge and Experience

Essential

• Customer Service/Hospitality/Bar Management Experience
• Experience of providing exceptional service in a demanding fast-paced bars environment
• Excellent communication skills, with a confident ability to engage with the general public
• Experience of till systems and payment card processing

Desirable

• Current First Aid at Work certificate
• Experience of reconciling accounts and basic sales reports
• Knowledge of relevant health and safety legislation including risk assessments and method statements
  

Skills and Abilities

Essential

• Strong numerical skills. Experience of end of night reconciliation and stock handling is desirable.
• Ability to work flexibly including weekends, evenings and bank holidays. You must be available at least four evenings per week and able to work three weekends per month. Daytime availability would be an advantage, as we do have daytime events throughout the year.
• Have a positive outlook and personable demeanor
  

Key Information

• Salary: £29,282.50
  
• Employment type: Full time, permanent
  
• Hours of work: 42.5 hours per week, averaged over 17 weeks. Given the nature of our operation and this post, working hours will primarily be evenings after 5.00pm, including weekends and bank holidays.
  
• Holidays: 26 days (pro-rated) plus bank holidays
  
• Place of Work: Liverpool Philharmonic Hall or any reasonable location dependent upon the requirements of the post.

*Due to the nature of the role, potential candidates must be at least 18 years of age.

Applications are due at 12 noon Friday 13th September 2024. No applications will be accepted after this time.

Short-listed candidates will be invited to attend an interview on the 19th and 20th September at Liverpool Philharmonic Hall, Hope Street L1 9BP.

What benefits are offered?

Pensions

Access to a Group Personal Pension Scheme whereby employees are auto enrolled and can enjoy employer contributions.

Training and Development

We offer a dedicated training and development fund to support the growth and progression of our employees.

Service Awards

Employees are provided with additional time off and cash incentives at various long service milestones.

Complimentary staff tickets

Complimentary staff tickets are available, and employees are encouraged to attend events.

Health Cash Plan

Following two years’ service you will have access to a health cash plan with an external supplier. This provides cash back towards everyday healthcare bills and a range of other wellbeing benefits.

Discounted Staff Parking

Access to reduced price parking (subject to availability) in car park operated by Liverpool Philharmonic for employees who choose to drive in to work.

Rail services

Access to the Mersey travel Season Ticket enabling the cost of annual season ticket to be spread over a period of 12 months.

Cycle to work

Cycle to Work Scheme that offers discounts on a bike and accessories, with the cost spread over a period of 12 months.