Key Forensic Solutions, part of the CorpAcq Group and a sister company to Key Forensic Services, is a UK based forensic consultancy company serving governments and law enforcement organisations worldwide.

The Technical & Quality Manger is a full time residential role responsible for:

• Technical oversight of the DNA processing workflow; maintenance and improvement of the ROP/KFS quality management system in compliance with the International Standard ISO 17025.

Duties & Responsibilities

• Providing technical support to ensure continuity of service delivery, including troubleshooting and maintenance of instrumentation
• Working closely with the DNA Team Leader to support operational teams with technical issues, problematic samples, and with day to day tasks as necessary
• Produce Management Information reports for use by management and Project teams
• Improve existing processes where required
• Developing and delivering training in analytical DNA processes
• Contributing to Quality Policy, working towards compliance & accreditation to ISO 17025
• Maintain the Quality Manual and ensure sample processing is compliant with all relevant standards
• Performing audits and management review
• Document control, including the generation of QMS documents
• Coordinating QC/QA activities
• Coordinating preventative, corrective and improvement actions
• Management of customer complaints and feedback
• Work with others to improve customer service
• Promote a health and safety culture within the workplace
• Promote equality and value diversity
• Develop productive working relationships with colleagues and stakeholders, including Key Forensic Solutions & QIAGEN Project Teams and ROP management

Skills & Competencies

• Customer focussed with demonstrable commercial acumen.
• Exceptional verbal and written communication skills including well developed reporting and presentation skills.
• Problem solving skills essential and ability to deal with complexity coupled with managing a high workload.
• Able to work under pressure and to tight deadlines.
• Strong IT capability to include Microsoft Office and excel with an ability to analyse data.
• Analytical thinking, including planning and scheduling.
• Well-developed interpersonal skills will be essential.
• LEAN methodology (yellow/green/black belt)

Personal Attributes

• Highly motivated individual who approaches work with a positive attitude.
• Able to work on their own initiative and with exceptional attention to detail.
• High level of honesty and integrity.
• Strong work ethic and commitment.
• Professional business disposition and of smart appearance.
• Flexible and adaptable

Qualifications

Science or related degree

Experience

At least 3 years’ experience working in a forensic DNA laboratory, ideally in a quality or technical focussed role

• STR DNA Profiling experience, ideally using QIAGEN reagents
• Experience within an automated workflow and using Laboratory Information Management Systems (LIMS), ideally using Hamilton liquid handlers
• Experience of working within an ISO17025 QMS, ideally within a quality management role managing non-conforming work and document control
• Experience of troubleshooting DNA processing workflows is essential
• Experience of training and mentoring DNA analytical staff
• Experience of research and validation in a forensic DNA setting is desirable

Closing date: 6th March 2020

Package and Benefits

• Salary: Up to £30,000 (tax free)
• 3 years FTC
• Terminal bonus (10% salary) at completion of contract
• Accommodation & Medical Insurance included
• 2 sets of return flights to the UK each year
• Pension