Submissions Officer (Maternity Cover)

Key Forensic Services Coventry United Kingdom Customer Services
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Company Description

KFS provides forensic services to a wide range of public sector and private organisations, across the UK and abroad. We pride ourselves on delivering a quality service, and building strong working relationships with our customer base. This is a customer facing role, providing a comprehensive administration and operational support to the scientists & Customer Service Department.

Position

This is a broad customer facing role, providing a highly professional and exceptional service to customers both internally and externally. The tasks associated with this role are wide ranging and therefore job holders will be required to be flexible and demonstrate effective teamwork in achieving the day to day work objectives of the department.

Requirements

Duties and Responsibilities

  • Support the CSD Team Leader in providing a day to day CSD administrative service to the Heads of Department and their teams.
  • To respond to customer queries and, follow departmental procedures with a high level of accuracy in what is a strictly regulated environment. 
  • To coordinate an efficient exhibit management and storage system to include booking in and returns with emphasis on continuous improvement.
  • Logistics scheduling, driver communications and general logistics administration support
  • To meet, greet and register all KFS Visitors in adherence with KFS security policy and guidelines.
  • Coordinate an efficient telephone, postal and stationery service
  • Coordination of meeting room and company vehicle booking administration
  • To support other general administration tasks as required.



Skills and Competencies

  • Exceptional customer handling skills
  • Exemplary verbal and written communication skills
  • Problem solving skills essential and ability to deal with complexity coupled with managing a high workload
  • Able to work under pressure
  • Strong IT capability to include Microsoft Office and excel 
  • Ability to analyse data and basic reporting skills



Personal Attributes

  • Professional business disposition and of smart appearance
  • Highly motivated individual who approaches work with a positive attitude.
  • Able to work on their own initiative and with exceptional attention to detail
  • Well-developed interpersonal skills will be essential.
  • High level of honesty and integrity
  • Strong work ethic and commitment
  • Team player and willingness to support others



Qualifications

GCSE Maths & English essential, A levels or equivalent desirable



Experience

Previous experience in related working environment is essential

Other information

Holidays – 25 days per annum plus statutory holidays

Pension – Contributory

12 Month Fixed Term Contract - Maternity Cover

Salary Details: £16,500 rising to £19,000 per annum following successful probation period

Closing date: 28th February 2020