KFS are one of the leading forensic providers in the UK.  We pride ourselves on delivering a quality service and building strong working relationships with our customer base.  Our team of forensic scientists are experienced in the interpretation and reporting of a wide range of evidence types in support of criminal investigations. 

Purpose of Role

To provide a comprehensive administration and operational support to the DNA department.

Role Summary

This is a broad customer facing role, providing a highly professional and exceptional service to customers both internally and externally. The tasks associated with this role are wide ranging and, therefore, job holders will be required to be flexible and demonstrate effective teamwork in achieving the day to day work objectives of the department.

Duties & Responsibilities

• Internal customer liaison for case completion; supporting KFS Intel Reporting Managers within Operations
• To respond to customer queries and, follow departmental procedures with a high level of accuracy in what is a strictly regulated environment
• Work to specific Key Performance Indicators driven by department and case target dates
• Engage in recommendations to strategic improvements within processes, procedures, policies and companywide streamlining
• To review and update QMS spreadsheets to ensure full data collation and review
• Manage the environmental monitoring schedule to ensure adherence to ISO17025
• Send monthly and quarterly reports to various stakeholders as required
• Identifying case completion trends and monitoring target dates
• Data entry onto KFS bespoke Casework Management System
• Updating internal systems with data required for reporting
• File archiving/retrieval
• To support other general administration tasks as required
• Adhere to Health and Safety policies

Skills & Competencies

• Exceptional customer service skills
• Ability to communicate across all levels; internally and externally
• Outstanding Time Management
• Decision Making and organisational skills
• Developing & improving standards of excellence
• Management planning of resources against workload
• Exemplary verbal and written communication skills
• Problem solving skills essential and ability to deal with complexity coupled with managing a high workload
• Able to work comfortably under pressure
• Strong IT capability to include Microsoft Office, excel and data base
• Ability to analyse data and basic reporting skills

Personal Attributes

• Professional business disposition and of smart appearance
• Highly motivated individual who approaches work with a positive attitude
• Able to work on their own initiative and with exceptional attention to detail
• Ability to remain calm under pressure and take on high levels of responsibility and competing deadlines
• Dealing professionally with challenging communications and provide resolution
• Well-developed interpersonal skills essential
• High level of honesty and integrity
• Strong work ethic and commitment
• Team player and willingness to support others
• Flexibility in working hours; willing to stay later when required

Qualifications

• GCSE Maths & English essential
• A levels or equivalent desirable
• Degree desirable

Experience

• A minimum of 2 years’ experience in a busy administration related environment is essential
• Experience working within the Criminal Justice System advantageous

Terms & Conditions

• Salary £16,800 per annum – increasing to £19,000 following 6 month probation period
• Hours – 37 per week
• Holidays – 25 days per annum plus statutory holidays
• Pension – Contributory
• Closing Date: 5th August 2020