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Job Title: Housing Manager
Hours: 35 hours (full time)
Location: ISHA, 102 Blackstock Road, Finsbury Park, N4 2DR
Salary: £51,933
Contract: Permanent
Application Process
Please apply with your CV and a covering letter telling us: -
(a) After reading the job description and person spec, why you feel you are a great fit, and how your experience matches the skills and requirements of the role?
(b) An example of how you manage your team to deliver their objectives.
(c) A challenging housing management problem that you resolved against the odds.
(d) When completing multiple tasks with competing deadlines, how do you prioritise?
(e) anything else you want us to know about you.
Please note: We can only able to accept applications from candidates with eligibility to currently work in the UK.
Deadline: 09:00am on Thursday 16 May 2024.
Interview: Friday 24 May 2024 in person at 102 Blackstock Road.
We are looking for a confident, people-focused individual who is passionate about delivering excellent Housing management services to our tenants.
This an exciting opportunity for an experienced Housing Management professional to join our Team. You will have possibility of delivering an end-to-end housing management service (excluding income collection) for all our tenants which include general needs, housing with care, hostel, and older persons accommodation.
You will bring your knowledge and experience of managing a housing team with a focus on dealing with anti-social behaviour, and all other forms of tenancy management. You will also be required to work closely with our local providers who deliver support services to some of our tenants in their homes.
You will work closely with the Senior Tenancy officer and the Head of Housing Management to develop the service through improved policies and processes while helping to support and achieve our organisational objectives.
Some of the key responsibilities of the role include:
You
We are seeking a proactive and committed individual with strong interpersonal skills who can provide an efficient and customer-focused service to our residents and colleagues. This is a busy and varied role, so we’re looking for a highly skilled housing management professional with excellent interpersonal skills, who can adapt to a fast-paced working environment while ensuring they deliver a service to residents that enables them to flourish in their homes and communities.
You don’t need to have substantial experience of managing staff in a fast-paced customer focused environment with evidence of a firm but fair approach to managing performance.
You need to be flexible, proactive, and enthusiastic, and have excellent communication and influencing skills. A great sense of humour will serve you in good stead working in our busy, fast paced office.
About ISHA
We are a small but ambitious housing association at a critical juncture. Our ambition is for the communities we are anchored in and exist to serve, and we have done and achieved much over the past few years. But in these challenging times we know we’ll achieve nothing unless we are equally ambitious for own our people.
Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions. We strive to build a more diverse organisation, where everyone feels empowered to bring, and be, their best self to work.
We can’t be a brilliant landlord if we don’t partner with brilliant colleagues. Could you be one of them and be trusted to make the difference?
If this sounds exciting, we want you on our team. Please do apply.
Staff Benefits
We’ll offer you a generous pension scheme (up to 10% employer matched contributions and a death in service benefit), 29 days annual leave (increasing after five years’ service), eye care vouchers, a cycle to work scheme and other great benefits (see attached). We have an evolving wellbeing offer, that is being developed following employee feedback, and we will invest in your professional development with on-going training and career development opportunities.
Inclusion and Diversity
We want ISHA to be a great place to work and to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBTQ+, disabled and neurodiverse communities to make a real difference to our residents so that passionate commitment to customers, respect for everyone, pride in Team ISHA and trusted to make the difference remains at the heart of everything we do.
Asking for adjustments
ISHA is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the application, interview, or assessment process, including providing information in an alternative format, please contact us on 0300 131 7300, at [email protected] or via post to 102 Blackstock Road, London, N4 2DR.
This role is based at our Head Office but there is some flexibility to work in a hybrid way if preferred.