INTO’s mission: Transforming international student academic and career success through exceptional university partnerships.

Job Title: International Credential Specialist

Location: Kowloon, Hong Kong (Hybrid)

Contract Type: Permanent

Band: B

About INTO: At INTO, our mission is to enhance the academic and career success of international students through exceptional university partnerships. As a rapidly growing global organisation, we are committed to fostering an inclusive and dynamic work environment that encourages innovation and collaboration.

Role Overview: We are seeking an International Credential Specialist to join our team in Hong Kong. In this critical role, you will evaluate and assess secondary and post-secondary academic credentials from various countries to support admissions decisions for our North American partner institutions. Your work will directly impact the academic journeys of international students by ensuring their qualifications are accurately recognised and aligned with our partner universities’ standards.

Key Responsibilities:

• Evaluate Academic Credentials: Assess international academic credentials (secondary and post-secondary) for undergraduate and graduate applicants to INTO North America partner institutions.
• Support Admissions Processes: Assist in processing applications, including email correspondence and data entry, ensuring the completeness of credentials, such as transcripts and diplomas.
• Cascade Applicants: Redirect applicants who are ineligible for one institution to other suitable options within our network.
• Stay Informed: Keep up-to-date with changes in foreign education systems and admissions standards to ensure accurate evaluations.
• Timely Evaluations: Provide decision-ready evaluations for routine admissions and special projects, ensuring adherence to priority timelines.
• Training and Support: Help train colleagues on assessment processes, policies, and procedures.
• Collaborate Across Time Zones: Work flexibly with teams across different time zones to meet varying demands.

Qualifications:

Essential:

• Bachelor’s degree or experience in higher education or a related field.
• Expertise in international secondary and post-secondary credential evaluations.
• Strong decision-making skills and attention to detail.
• Ability to work independently and in collaboration with global teams.
• Experience in a customer-focused environment.
• Excellent written and spoken English communication skills.

Desirable:

• Knowledge of the US educational system.
• Experience with international student programs, such as ESL and academic preparatory programs.
• Familiarity with credential evaluation organisations like AACRAO and WES.
• Experience in a joint venture or highly matrixed organizational structure.
• Experience living or working abroad.

Why Join Us?

• Impactful Work: Play a pivotal role in shaping the academic futures of international students.
• Global Collaboration: Work within a diverse, international team with opportunities for cross-cultural engagement.
• Professional Development: Gain experience in a dynamic and rapidly growing global organisation.

How to Apply: If you’re passionate about education and have a keen eye for detail, we’d love to hear from you. Apply now and be part of a team that’s making a difference in the lives of students worldwide.

Join INTO and contribute to transforming international student success through accurate credential evaluation and effective collaboration with our global partners!

We are committed to creating a diverse and inclusive environment and encourage candidates of all backgrounds and experiences who believe they are suitable for the role to apply. All applications will be reviewed and will receive a response.

We Grow Together

At INTO, we’re in the business of growth. From school to university. From home to somewhere new. From dreams to career plans to long-awaited first days. And we believe growth isn’t just for students – it’s for our people too.

At INTO, growth means opportunities to feed your curiosity, to develop your skills and your career. It means staying true to our start-up soul, boldly saying “yes” and constructively saying “no”. It means building deeper relationships. And it means playing your part in our wonderfully diverse international community. Our dedication to growth – for students, our university partners and agents, for each other, and for ourselves – sets us apart. It’s what makes INTO a uniquely rewarding place to be, and to make a difference.

At INTO, we grow together

We are an Equal Opportunities Employer. We do not discriminate against our job applicants or employees on any of the grounds listed above. We select the best person for the job and all recruitment decisions will be made objectively.

INTO University Partnerships is committed to the welfare of our students receiving education at our Centres. This reflects the emphasis at INTO of supporting the well-being of our student and employee community.

As part of our commitment to this, applicants are asked to note that relevant local pre-employment checks will be conducted.