INTO’s mission: Transforming international student academic and career success through exceptional university partnerships.

Customer Service Specialist

Hanoi, Vietnam

Permanent, Part-time

Working hours: 1-2 days per week, 8 am - 5.30 pm (Saturday and/or Sunday)

Salary: Up to VND 600,000 per day

Band A

Join our dynamic team as a part-time Customer Service Specialist in Hanoi! This exciting role offers the opportunity to support IELTS examinations, organise engaging events, and contribute to our marketing and administrative efforts. As a Customer Service Specialist, you will play a crucial role in ensuring a positive experience for our students, test-takers, and visitors.

Key Accountabilities:

1. Support IELTS Examination and Relevant Tasks (50%)

• Assist with the invigilation of IELTS and other examinations, ensuring smooth operations.
• Download and share footage of testing days with the British Council.
• Handle ad-hoc situations and report incidents to the Centre Operations Manager.
• Support potential test-takers and parents with IELTS test registration at UAC Hanoi and UAC HCMC.
• Check and synthesise monthly IELTS administration data.

2. Support Organising In-Centred Events (30%)

• Present bi-weekly/monthly IELTS Workshop events co-hosted with BC.
• Assist with event preparations, including ordering catering, preparing designs, printings, gift bags, and other materials.
• Find and contact local suppliers for marketing items and swag.
• Provide support during and after events, including checking laptop connections, participant attendance, and taking photos.
• Greet and assist visiting parties, such as local education agents, institutions, corporations, and other potential stakeholders.

3. Other Marketing, General Administrative Tasks, and Reports (20%)

• Assist in content development and maintenance of social media and other marketing channels by engaging with followers.
• Support the production of Vietnamese-language marketing collateral.
• Present a professional and positive image of INTO at all times.
• Provide administrative and back-end support to International Officers and Recruitment Managers in our UAC, Vietnam.
• Maintain the highest standard of customer service, prioritising student needs.
• Support the Centre Operations Manager with daily Centre activity reports and administrative tasks.
• Participate in trainings, webinars, and workshops as requested.

Qualifications:

• Strong organisational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in Vietnamese and English (both written and spoken).
• Experience in customer service, event planning, or marketing is a plus.
• Ability to handle confidential information with discretion.
• Positive attitude and a commitment to delivering high-quality customer service.

Benefits:

• Competitive salary and flexible working hours.
• Opportunity to work in a multicultural and dynamic environment.
• Professional development through training sessions and workshops.
• Be part of a team that values innovation, diversity, and excellence.

Join us in making a difference in the lives of students and test-takers. Apply today and be part of our dedicated team in Hanoi!

We are committed to creating a diverse and inclusive environment and encourage candidates of all backgrounds and experiences who believe they are suitable for the role to apply. All applications will be reviewed and will receive a response.

We Grow Together

At INTO, we’re in the business of growth. From school to university. From home to somewhere new. From dreams to career plans to long-awaited first days. And we believe growth isn’t just for students – it’s for our people too.

At INTO, growth means opportunities to feed your curiosity, to develop your skills and your career. It means staying true to our start-up soul, boldly saying “yes” and constructively saying “no”. It means building deeper relationships. And it means playing your part in our wonderfully diverse international community. Our dedication to growth – for students, our university partners and agents, for each other, and for ourselves – sets us apart. It’s what makes INTO a uniquely rewarding place to be, and to make a difference.

At INTO, we grow together

We are an Equal Opportunities Employer. We do not discriminate against our job applicants or employees on any of the grounds listed above. We select the best person for the job and all recruitment decisions will be made objectively.

INTO University Partnerships is committed to the welfare of our students receiving education at our Centres. This reflects the emphasis at INTO of supporting the well-being of our student and employee community.

As part of our commitment to this, applicants are asked to note that relevant local pre-employment checks will be conducted.