INTO’s mission: Transforming international student academic and career success through exceptional university partnerships.

• Application Advisor
• Work from Office, New Delhi
• Permanent
• Band B

We are seeking an application advisor to support the student application process effectively and efficiently, with a high attention to detail and strict adherence to agreed-upon timescales, procedures, and processes. The role entails being the first point of contact and representing the university to prospective students, agents, and customers of INTO University Partnerships, delivering top-level customer service. Additionally, the advisor will be responsible for effectively collating complete applications for our partner universities.

Responsibilities:

• Meet assigned expectations and outcomes regarding turnaround times, customer service, region-specific knowledge, and other performance indicators.
• Ensure meticulous attention to detail and uphold the integrity of all information entered into systems efficiently.
• Maintain an accurate database with minimal errors in data processing and strict adherence to processes.
• Provide exceptional customer service to both internal and external customers, prioritizing attention to detail and swift response times.
• Develop expertise in all INTO partnership-based programs and process information, including PW and Direct Entry.
• Clearly and concisely request necessary data and documents.
• Demonstrate a commitment to excellence in fostering a positive workplace and achieving goals.
• Differentiate academic documents and conduct initial assessments to determine suitability for admissions review.
• Offer advising support to agents and/or students during the initial application process.
• Cultivate relationships with regional staff and partners to ensure success through trust and strong rapport.
• Maintain accountability to assigned tasks and workflow on a daily and weekly basis.
• Display agility in adapting to evolving processes.
• Communicate clearly in both written and verbal communications with students, agents, and university partners.
• Exhibit strong organizational skills.
• Assist Training Lead in training and developing new department staff.
• Collaborate in the development of ongoing training materials and tools under the guidance of the Training Lead.
• Demonstrate proficiency in product information and program requirements.
• Stay updated on new products as business relationships expand.
• Conduct research to provide timely solutions in time-sensitive situations.
• Cross-train in various functions to enhance role efficiency.
• Contribute effectively within a team environment to deliver strong results.
• Attain proficiency in job duties and processes within the first 3 months of employment.

Requirements:

• Bachelor's degree.
• Experience working in a busy administration department.
• Experience working in a customer-focused environment.
• Ability to communicate, build, and manage relationships with peers, senior managers, University stakeholders, external vendors, parents, and students from a range of linguistic, ethnic, and cultural backgrounds.
• Excellent command of written and spoken English.
• Strong decision-making and critical thinking skill set and ability to view processes holistically.
• Strong computer and data entry skills.
• Strong organizational skills.
• Extremely high attention to detail and data accuracy.
• Knowledge of key Microsoft packages (Excel, Word, PowerPoint, Outlook).
• Ability to communicate clearly and effectively.
• Ability to demonstrate resolve in a fast-paced environment.
• Experience working independently but also collaboratively when necessary.
• Able to accept direction, feedback, and constructive criticism.
• Ability to identify gaps in process and create solutions that can be used by all.
• Experience dealing with challenging customers and stakeholders.
• Ability to prioritize, meet deadlines, and work under pressure.
• Flexibility and willingness to undertake and learn new tasks.
• Good team player.
• Deliver top-level customer service.
• An interest in other nationalities and cultures.
• Experience with Salesforce or another similar database.
• Previous experience of working in student admissions or student services.
• Experience in the English language training and higher education market.
• Understanding of international student needs.

We Grow Together

At INTO, we’re in the business of growth. From school to university. From home to somewhere new. From dreams to career plans to long-awaited first days. And we believe growth isn’t just for students – it’s for our people too.

At INTO, growth means opportunities to feed your curiosity, to develop your skills and your career. It means staying true to our start-up soul, boldly saying “yes” and constructively saying “no”. It means building deeper relationships. And it means playing your part in our wonderfully diverse international community. Our dedication to growth – for students, our university partners and agents, for each other, and for ourselves – sets us apart. It’s what makes INTO a uniquely rewarding place to be, and to make a difference.

At INTO, we grow together

We are an Equal Opportunities Employer. We do not discriminate against our job applicants or employees on any of the grounds listed above. We select the best person for the job and all recruitment decisions will be made objectively.

INTO University Partnerships is committed to the welfare of our students receiving education at our Centres. This reflects the emphasis at INTO of supporting the well-being of our student and employee community.

As part of our commitment to this, applicants are asked to note that relevant local pre-employment checks will be conducted.