We are currently seeking an experienced Stormwater/Water Resources Engineer to join our dynamic and growing Client Services team. The successful individual will specifically have a background in hydrology and hydraulics for stormwater and sanitary sewer systems.  This is a great opportunity to gain exposure to leading regionally/technically diverse projects from around the APAC region.

The role involves supporting our customers from around the world in the use of our software products. The emphasis will be on supporting our hydrologic and hydraulic modelling products including Infoworks ICM, XPSWMM, InfoSWMM and InfoSewer.

Position

Key Responsibilities:

Engineers in our Client Services department perform all or some of the following activities:

• Provide GIS/engineering/modelling support, specialty modelling services, and training to our client base
• Support customers with their software installations, configurations, updates and upgrades
• Independently determine and develop solutions to technical problems
• Assist in development of product videos, users guides/manuals, and help files
• Support a variety of software products and assumes multiple task responsibilities
• Consistently maintain client satisfaction that results in potential opportunities and excellent Company references
• Interact professionally with clients, colleagues and Client Service Managers
• Conduct software training courses both in Innovyze offices and at client sites
• Make presentations to clients and at professional and industry conferences as needed
• Periodically participate in tradeshows, user meetings, and booth exhibits as needed
• Minimum travel may be required to fulfil training, conferences and tradeshow activities

The successful candidate will support our customers in the use of our software products from initial installation through to everyday use. The role will require a sound of knowledge of the Innovyze Water, Wastewater, Stormwater and Asset Management products. To be effective in this role, you must be self-motivated, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. The role may involve short term travel, for example conducting a 2-day training course at a client site.

The ideal candidate will have experience in creating or approving stormwater designs and is familiar with typical workflows, principles and regulations of drainage systems You will be experienced using your strong communication skills, flair for innovation and self-confidence to collaborate successfully with colleagues and clients

• B.S or M.S in Civil, Environmental or Water Resources Engineering with at least two (2) years specific experience in hydraulic modelling
• Knowledge of hydraulic and asset performance modelling with Innovyze software, and ESRI GIS preferred
• Experience in writing and presenting technical documentation
• Must work well in a team environment
• Must be client oriented and able to prioritise and manage multiple tasks
• Proactive in monitoring and resolving customer issues