Innovyze is seeking a Project Manager with a heavy emphasis on Hydraulic Software Implementations, to join our Client Services Team to assist our customers in North America and Canada. This is an exciting opportunity to join a global market-leading software company within the civil and environmental engineering field. We focus on water management including drainage design, flood management, water supply and asset management.

Our software relies heavily on database technologies and integration with third party applications to, for example, take rainfall data in real time and use it to manage flood risk within a catchment, or to take drainage asset information recorded on hand held devices and apply it to an asset database.

We recognise that our customers seek from time to time our software expertise in implementing our tools to their data and systems. Some of these implementations are over many months and require Project Management to coordinate our various staff and client management.  The role is based in our Broomfield office although there may be short periods of secondment including overseas, to set up systems in client offices.

The role will include the following responsibilities:

Project Management

As Project Manager you will be providing costs to our Regional Sales Managers for these services, completing proposals and providing classic project management for the accepted proposals. The goal is to foster a good relationship with the client and make sure our project deliverables are on time and on budget.

Technical Customer Support

During periods of low demand for implementation projects the role will provide technical support for Innovyze products, by phone, email or web demonstration. Take ownership of inquiries and ensure that they are dealt with in a timely and professional manner. Consult with senior colleagues within the customer services team to ensure the best advice is given.

Installation

Work with customers to ensure that their systems are configured correctly, to comply with the terms of use of the software and to ensure that they are making the best use of their IT infrastructure, so that the software performs to its potential.

• Bachelor’s degree or above, preferably in civil engineering
• Registered Professional Engineer in Water Resources and Environmental is preferred
• Ability to discuss technical engineering subjects with the clients, including; numerical methods (i.e. how the hydraulic engines calculate), asset management (e.g. discussing the use of CCTV coding to inform decisions), use of field data to inform organizational decisions (i.e. what type of analytics should be set up in Info360 Systems).
• Project Management Credentials
• Excellent communication skills including fluent spoken and written English and strong presentation skills
• An ability to work with minimum supervision and to meet tight deadlines
• Someone who is amiable and helpful when working in a team environment
• Collaborative approach to working
• Experience as a project manager of multiple projects which included configuring or implementing COTS software
• Able to understand technical delivery issues and facilitate successful resolution
• Strong estimation and budget scoping skills
• Provide constructive challenge to requested changes / release content as appropriate
• Spot warning signs early and provide a decisive response to delivery challenges
• Good at prioritizing time-critical work
• Identify the main issues in complex problems, clarify understanding or stakeholder expectations, to seek best option
• Make difficult decisions by pragmatically weighing the complexities involved vs. the need to act