Informed Solutions are looking for an IT Technician to join the team based in Altrincham.

If you are currently working as a Service Desk Analyst, or in Helpdesk Support in an internal IT function, this would be a great role for you.

Informed Solutions is a leading international provider of digital transformation, technology, data analytics and systems integration services. Informed’s purpose is to create economic and social value by helping to build a more inclusive, fair, and safe society through ethical use of technology and data and investing in digital skills. With offices across the UK and Australia, Informed’s innovative and agile approach drives digital transformation for globally recognised brands across a number of industry sectors including: Government, Healthcare, Emergency Services, Utilities, Energy, Sustainable Land Asset Management, Transport and Logistics and more.

As a rapidly growing global company, your role will be fast-paced, exciting and varied. Informed is a technology independent company and so you will have the opportunity to use a diverse range of languages, tools and techniques across a number of industries and sectors. At Informed we don’t want to be an average business; we’ve worked hard to build up an enviable client list and want to recruit exceptional colleagues that are motivated by solving complex real-world problems and who share our values of innovation, excellence and integrity. We work exceptionally hard to build a team of friendly, talented and supportive people. We’ve won 2 Queens’ Awards for Innovation (2018 and 2022), and we are Great Place to Work certified (with a 91% trust index).

IT Technician – The Role:

Our Corporate Systems and Infrastructure team play a critical business role, so you must be tenacious in managing assignments with a clear sense of priority and be able to apply your skills in a fast-paced and agile environment. The right candidate will have the potential to assume full day-to-day management of our internal IT Service Desk.

As a respected authority behind the long-term management and development of our corporate systems and infrastructure functions, you will play a key role in realising lasting improvement to the Company’s operational business through expert knowledge of its diverse people, processes and systems. We are a people and quality focused organisation, and so you must have strong attention to detail along with the interpersonal skills and empathy needed to manage each unique situation.

In return, we will offer you a diverse, exciting and fulfilling career with the ability to influence and shape not only your own career direction but that of our wider business as well. If your aspirations and ethos match ours then we want to hear from you.

IT Technician – Key Requirements:

The ideal candidate will have experience in the following:

· Managing/administrating Microsoft Office 365, Active Directory and Exchange

· Resolving a wide range of support requests/incidents

· Handling supplier relationships and delivery activities

· Supporting large scale projects and initiatives

· ITIL Service Management disciplines including Incident, Problem, Change and Release Management

IT Technician – Our Benefits:

· Robust accredited training opportunities

· Gym membership

· Directors discretionary profit share

· Private health care

· Paid sabbatical scheme

· Free lunch in the office once a week

· Massage and meditation sessions

· Death in service

If you don't believe you quite meet the requirements, please do apply anyway. We are happy to consider applicants with a variety of experience levels. First and foremost, we wish to hire the best people: driven by purpose and motivated by the opportunity to grow and develop.