Inenco is an established business within the energy industry, working on behalf of large and small to medium businesses for over 50 years. We work to provide a complete energy solution from the procurement of energy to compliance and legislative developments – ensuring that our clients always stay ahead of the field.

We are currently looking for a driven and motivated individual to join our Lytham office.   We have a permanent vacancy for a Telephone Account Manager and will be looking for someone with previous experience within a telephone sales/account management background. The successful candidate must have a keen eye for detail, able to build and grow relationships and turn leads in to sales. They will also have a flexible approach to problem solving, and do well within a dynamic environment, happy to work towards revenue based targets and  will also be enthusiastic and eager to join a thriving team.

Success Outputs:

• Retention of portfolio of customers
• Growth of existing portfolio of customers (new service provision and increased renewal values)
• New leads generated for sales opportunities

Activities and Duties:

• Understand, build and be responsible for client relationships through a quality telephony based account management service delivery - management of issues and queries, regular telephony based communication, with effective expectation setting for both clients and Inenco
• Planning and prioritisation of all services in line with client frameworks, strategies, business/client objectives and escalating potential risks to relevant areas of Inenco; and client/s where applicable
• Attend regular meetings/conference calls with Operational Delivery teams to discuss account progress, updates and identify potential issues
• Achieve monthly targets including appointments, renewals, proposals and sales through building a robust pipeline
• Identify and pursue business development opportunities to maximise value in addition to creating opportunities to drive profitable sales revenue by arranging quality, qualified appointments for our sales team
• Regular and accurate maintenance of all system records including CRM, ICMAS, client spend and cost budgets

The tasks and responsibilities listed are not exhaustive and will be revised regularly. Duties may be amended to meet the changing needs of the business.