Client Service Delivery Manager

Inenco Blackpool United Kingdom Client Services Delivery Management
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Company Description

Inenco is one of the UK’s leading energy management consultancies. Our focus is on changing the future of business energy by delivering innovative solutions that meet our clients’ changing business needs today and will future proof them for tomorrow.

We bring unparalleled experience, insight and solutions to a rapidly advancing market place. We provide access not only to secure pricing and supply but also to emerging technology, sustainability and legislative developments – ensuring our customers always stay ahead of the field.

This is a business focused on delivering positive outcomes for our clients, our people and the communities in which we live. We work hard to create a positive environment, celebrate and reward our successes and enjoy the job we do.

Position

The ideal candidate responsibilities will be to be the go to person for day to day operational performance, ensuring that all teams are delivering agreed KPIs & SLAs.

  • Be the first point of escalation for agreed client management/Inenco delivery teams
  • Provide internal reporting on KPI/SLAs through case management system and analytics – productivity and performance management
  • Responsible for process improvement for clients – identify gaps and make recommendations to resolve
  • Undertake training and coaching for the Inenco client teams
  • Track client pipeline for fund transitions
  • Manage the transition process for funds
  • Lead communications and engagement between the client and Inenco

A small amount of travel will be required to attend performance reviews and accounts payable meetings to London & Norwich.

The tasks and responsibilities listed are not exhaustive and will be revised regularly. Duties may be amended to meet the changing needs of the business.

Requirements

  • Experience of Process Management
  • Experience of using a case management system
  • Capability to identify issues and gaps and make recommendations for improvement
  • Able to effectively establish, build and manage relationships with a range of stakeholders, to deliver business outcomes
  • Presentation skills to drive acceptance of proposals
  • Problem-solving skills
  • Experience with driving process improvement
  • Commercially minded
  • Leadership, influencing and interpersonal skills across different departments
  • Ability to prioritise a high work load