Partnership Operations Manager UK

Hope for Justice Flexible United Kingdom Partnerships

Company Description

Hope for Justice exists to bring an end to modern slavery by preventing exploitation, rescuing victims, restoring lives and reforming society. Around the world, we are growing a movement of abolitionists who believe freedom is worth the fight. Our team works from more than 30 locations across five continents. If you’re looking to make a difference, this is the place for the you.

Hope for Justice is committed to the principles of diversity, equality and inclusion. If you feel that your skills and experience fit one of our roles then we would welcome your application regardless of your background.

Position

Due to a review and restructure of our global Partnerships team, Hope for Justice is seeking a Partnership Operations Manager. This exciting new role will be responsible for simplifying processes and implementing improvements in order to increase revenue across the Partnerships department.

In this role you will be responsible for managing our operational support for income generation. Leading on projects to improve processes, innovation and CRM management, working closely with the wider organization to ensure business processes are effective, efficient and ensure an excellent customer experience

To be successful in this role, you will need the ability to understand high-level sales strategies, translate them into system and process requirements, and ensure local execution and business impact. You will be a strong communicator who is organized to manage competing demands.

We are excited for the growth of our Partnerships team globally. Hope for Justice offers a flexible working environment with a leadership team that focuses on the work/life balance and mental health of their employees. We are passionate about ending modern slavery and human trafficking. If you are looking for a rewarding and challenging opportunity, then Hope for Justice is the place for you!

For more information, please download the Role profile at the bottom of the advert.

Requirements

  • Manage both our corporate partnership process and donor journey, liaising with colleagues from Partnerships, Communications, Programmes, Technology and Finance. Ensuring our processes are effective, efficient, integrated & customer focused
  • Line Manage the Partnership Data & Project Officer and the quality of our CRM data, leading colleagues across Partnerships to ensure accuracy and consistency of data input and quality.
  • Manage systems development projects (both CRM and smaller additional technology), ensuring the needs of the Partnerships team are reflected in the requirements and outcomes of these projects.
  • Manage the design and delivery of internal revenue specific training.
  • Develop and effectively deliver change management across all projects, leading a matrix of internal stakeholders to enact and embed those changes.
  • Provide recommendations and take actions based on strategic objectives, forecast or performance metrics.
  • Work with the department to build a strong and effective International Partnerships team, developing a culture of collaboration, staff development and continuous improvement.
  • Understand and uphold the standards outlined in the Hope for Justice Safeguarding policies, acting with due care and attention to safeguard the wellbeing of anyone that comes into contact with our work and reporting concerns if they do arise.

Other information

Benefits of working at Hope for Justice

Hope for Justice is committed to supporting our staff’s wellbeing and offers competitive salaries and a range of additional benefits to our staff. This includes generous annual leave entitlement, pension scheme contributions, company sick pay, enhanced maternity and paternity pay and access to the Employee Assistance Programme for staff and their family. As well as operating both Flexible and Hybrid working policies for our UK employees.

Salary: Up to £40,000 depending on experience

Closing date: 22 May 2022, applications will be reviewed on a rolling basis

Location: Flexible homebased in the UK (Occasional travel expected to the Manchester Head Office)

All offers of employment will be subject to satisfactory references and appropriate screening checks, which include criminal records checks, in line with our Global background checks policy. Hope for Justice participates in the Inter Agency Misconduct Disclosure Scheme. In line with this scheme, as part of the referencing process we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

Attachments

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Upon applying to work at Hope for justice, we will only use the information you give to us for recruitment and selection processes. The type of information we typically collect during the recruitment process includes name, address, nationality, contact details, qualifications, work history and reference details. This is collected through the application form, CV, Covering letter and interview process.

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