IT Administrator

Hope for Justice Manchester United Kingdom Operations

Company Description

Hope for Justice exists to bring an end to modern slavery by preventing exploitation, rescuing victims, restoring lives and reforming society. Around the world, we are growing a movement of abolitionists who believe freedom is worth the fight. Our team works from more than 30 locations across five continents. If you’re looking to make a difference, this is the place for the you.

Hope for Justice is committed to the principles of diversity, equality and inclusion. We are a global organisation with staff from a wide variety of backgrounds, and ensure through our recruitment processes that we continue to welcome candidates from all walks of life. If you feel that your skills and experience fit one of our advertised roles, and you share our values and mission to end slavery, then we strongly encourage your application regardless of your background.

Position

Hope for Justice is looking for an experienced IT Administrator to join the UK Operations team.

In this exciting new role, you will be responsible for administering the global IT estate to ensure that systems, applications and solutions effectively and securely support the organisation’s activities. The ideal candidate will have in-depth knowledge of Microsoft 365, computer hardware and TCP/IP networking. You will enjoy connecting with staff across the organisation to provide IT support to the global userbase.

This is a unique opportunity to join a growing, global non-profit organisation with a well-respected reputation for changing lives and fighting for freedom for those affected by the misery of human trafficking.

For full details of this role and expectations, download the attached role profile.

Requirements

  • Administration of the Microsoft 365 environment and other cloud-hosted systems as required
  • To provide in-person support and remote support to the global userbase
  • To facilitate the transfer of knowledge across the global userbase about effective use of technology
  • The hands-on support for in-country IT assets such as the equipment located in the head office and regional hubs, as well as end-user equipment that is brought into these locations
  • Prepare equipment for new starters (e.g., laptop), access to relevant systems (incl. M365 SharePoint, M365 email etc.) and assist with the on-boarding procedure
  • Trouble shooting system (e.g., PCs, Email, Data security, Internet problems), diagnosing and solving issues with hardware/software
  • Ensure anti-virus and MS Windows security update, and data backup on all computers
  • Monitoring and Troubleshooting systems (e.g., printers, laptops, security access systems, video conference systems etc.)
  • Installing new software and hardware components as needed
  • Regularly evaluating our IT systems to ensure they meet the necessary demands
  • Ensuring data storage is safe and secure
  • Educate the userbase on aspects of information security
  • Educate in use of SharePoint, emailing, filing and organising of their folders etc as necessary
  • Maintain inventory of all electronic devices at Hope for Justice
  • Maintain all devices up to standard with our IT and Data protection policies and procedures
  • Other tasks assigned by Line Manager
  • Understand and uphold the standards outlined in the Hope for Justice Safeguarding policies, acting with due care and attention to safeguard the wellbeing of anyone that comes into contact with our work and reporting concerns if they do arise.

Other information

Benefits of working at Hope for Justice

Hope for Justice is committed to supporting our staff’s wellbeing and offers competitive salaries and a range of additional benefits to our staff. This includes generous annual leave entitlement, pension scheme contributions, company sick pay, enhanced maternity and paternity pay and access to the Employee Assistance Programme for staff and their family. As well as operating both Flexible and Hybrid working policies for our UK employees.

Salary: Up to £27,000, dependent on experience

Closing date: 6th October 2022

Location: Manchester (Flexible & Hybrid Working Opportunities)

All offers of employment will be subject to satisfactory references and appropriate screening checks, which include criminal records checks, in line with our Global background checks policy. Hope for Justice participates in the Inter Agency Misconduct Disclosure Scheme. In line with this scheme, as part of the referencing process we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.

Attachments

Apply

Application Form

All personal data will remain confidential and be processed and stored according to the requirements of the General Data Protection Regulation (EU) 2016/679. Hope for Justice’s policy and practice is designed to ensure fair treatment of existing and prospective employees without regard to sex, marital status, disability, religious or philosophical belief (or lack of) age, nationality, ethnic or national origin.

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Hope for Justice requires references from your two most recent organisations and which cover the last five years of employment. Your referees should be your direct line managers and be official organisational references. If your most recent line managers are only able to provide personal references, we will require additional organisational reference details from you and will discuss the process with any successful candidates. Please provide name and email addresses. References will not be taken up until an offer has been made.

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Upon applying to work at Hope for justice, we will only use the information you give to us for recruitment and selection processes. The type of information we typically collect during the recruitment process includes name, address, nationality, contact details, qualifications, work history and reference details. This is collected through the application form, CV, Covering letter and interview process.

Hope for Justice keeps recruitment data on file for 12 months following application, in line with recommended guidance, after which all recruitment data will be deleted from the system.

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