Hope for Justice exists to bring an end to modern slavery by preventing exploitation, rescuing victims, restoring lives and reforming society. Around the world, we are growing a movement of abolitionists who believe freedom is worth the fight. Our team works from more than 30 locations across five continents. If you’re looking to make a difference, this is the place for the you.
Hope for Justice exists to bring an end to modern slavery by preventing exploitation, rescuing victims, restoring lives and reforming society – do you share our passion to live in a world free from slavery?
We have an exciting opportunity for a Business Support Coordinator to join our Slave Free Alliance team, who will provide high quality and efficient administrative support to our members, clients and team. Slave-Free Alliance is a social enterprise and membership initiative launched by anti-slavery charity Hope for Justice.
Alongside the administrative support function of this role, the role will be responsible for reviewing reports produced by the team, therefore an eye for detail and past experience of writing, reviewing and editing professional or academic reports is key.
To be successful in this role you will need to be an organised individual with strong communication skills who can build relationships in order to deliver a highly professional market-leading service. You will have a positive approach to your work, whilst managing your time effectively within a busy environment to deliver a first-class customer support experience to all members and clients.
· Provide a professional first point of contact for SFA member & clients and potential members and clients.
· Quality assure reports produced by the SFA Consulting and Training Teams and check for quality of discussion, recommendations, typographical and grammatical errors, formatting and overall presentation of information.
· Fulfil new member/ new client boarding checklists, including the Members’ Area of the website and introductory communications via email, post and telephone.
· Manage the Operational Delivery Tracker, updating all memberships and services to be delivered.
· Update performance and operational delivery report against KPI’s plus any additional reporting required by the SFA Director.
· Adopt lead SFA role on the CRM system ensuring that all records are updated accurately within an agreed timescale.
· Manage the SFA helpline including assisting with general enquiries, referrals, on boarding, website help and any other issues
· Assist with communications to the SFA members and mailing lists including the Members Newsletter.
· Co-ordinate quarterly Member Seminars/ Webinars.
· Assist the whole SFA team with operational support including the SFA Teams Channel, SharePoint site and IT help as appropriate.
· Provide other administrative support for the team as required.
· Work at all times in line with SFA policies and procedures and the wider strategy, culture and ethos of Slave-Free Alliance/ Hope for Justice.
· Understand and uphold the standards outlined in the Hope for Justice Safeguarding policies, acting with due care and attention to safeguard the wellbeing of anyone that comes into contact with our work and reporting concerns if they do arise.
Benefits of working at Hope for Justice
Hope for Justice is committed to supporting our staff’s wellbeing and offers competitive salaries and a range of additional benefits to our staff. This includes generous annual leave entitlement, pension scheme contributions, company sick pay, enhanced maternity and paternity pay and access to the Employee Assistance Programme for staff and their family. As well as operating both Flexible and Hybrid working policies for our UK employees.
Salary: Up to £28,000, dependent on experience
Closing date: 11th February 2023
Location: Flexible (Occasional travel to the Manchester head office will be required)
All offers of employment will be subject to satisfactory references and appropriate screening checks, which include criminal records checks, in line with our Global background checks policy. Hope for Justice participates in the Inter Agency Misconduct Disclosure Scheme. In line with this scheme, as part of the referencing process we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. By submitting an application, the job applicant confirms his/her understanding of these recruitment procedures.