IT Support Technician

SoseiHeptares Great Abington United Kingdom Biotech Hybrid
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Company Description

Sosei Heptares is a fully integrated biopharmaceutical company focused on bringing life-changing medicines based on world-class science to patients globally. Our vision is to become one of Japan’s global biopharmaceutical champions.

Our global business combines our world-leading GPCR-targeted StaR® technology, structure-based drug design and early development capabilities in the UK with a highly experienced clinical development capability and a commercial operation in Japan.

We are leveraging these capabilities to generate and advance a broad and deep pipeline of novel medicines across multiple therapeutic areas, including neurology, immunology, gastroenterology and inflammatory diseases. We intend to develop these opportunities for patients in Japan and globally both internally and through our partnerships with global biopharmaceutical companies and emerging technology companies.

Sosei Heptares operates from key locations in Tokyo and Osaka (Japan), London and Cambridge (UK) and Seoul (South Korea).

For more information, please visit LinkedIn: @soseiheptaresco | Twitter: @soseiheptaresco | YouTube: @soseiheptaresco


Due to our IT team expansion, we are now seeking to appoint 2 enthusiastic and motivated IT Support Technicians, reporting to the IT Support Lead.

The role will include the following responsibilities:

· Perform inhouse IT support activities, escalating calls to the external IT Support Provider, when required and acting as a point of contact between end user and escalation points.

· Setup of end user laptops, desktops, docking stations, VoIP phones and other such equipment.

· Installation and support of all IT hardware and software as required.

· Maintaining and keeping corporate IT asset and documentation register up to date.

· Adherence to and promotion of IT change control processes.

· Support IT systems, performing maintenance and ongoing housekeeping activities such as checking backups, system monitoring, software updates, server clean up tasks, AD housekeeping and security activities.

· Help support existing infrastructure hardware, including routers, firewalls, servers both physical and virtual, arrays, email, and cloud technologies.

· Maintain the security of systems and networks within company guidelines and any legal requirements such as PCI and data protection.


· Minimum of 2 years proven experience within an IT environment. i.e. helpdesk/ in house support role.

· Understanding IT Infrastructure concepts used in dispersed organisations, such as IP networking, AD, DNS, group policies, Office 365 and other Microsoft technologies (e.g. Azure AD, Intune).

· Familiarity with IT hardware including routers, firewalls, physical and virtual server environments.

· Good knowledge of Windows 10 and 11.

· Good knowledge of Windows Server 2016 and 2022.

· Understanding of Computer Networks: LAN, VLAN’s, WAN, VPN, Wi-Fi, DHCP and DNS.

· Excellent organisation, prioritisation and administration skills with a focus on attention to detail.

· Driven and self-motivated with the ability to use own initiative.

· Ability to work in a team as well as independently.

· Good time management skills.

· Good communication skills, verbal and written.

Other information

What’s in it for you?

· State-of-the-art R&D centre located in the heart of the Cambridge science cluster

· Competitive compensation package including discretionary cash bonuses

· Eligible for grants of Restricted Stock Units in Sosei Group Corporation

· 25 days annual leave in addition to public holidays plus the option to purchase an additional 5 days each year

· Employer contribution to pension

· Private Medical Insurance for employees and family and a cash plan for dental and optical reimbursement

· Health and wellbeing benefits including a subsidised individual gym membership

· Income protection to cover long term absences due to ill health

· Group Death in Service equal to 4x basic annual salary

Working at Sosei Heptares

The Sosei Heptares R&D centre is a modern, state-of-the-art centre located within easy shuttle reach of Cambridge and Whittlesford Parkway train stations. We offer a collaborative, diverse and inclusive working environment that considers your individual needs and believes in maintaining a sustainable work-life balance. You will be welcomed by a team of colleagues with decades of accumulated experience in their areas of expertise, happy to help you develop your own skills in a highly collaborative environment and who are keen to provide guidance and support in your personal and career development plans.

Our Mission, Vision and Values

Our mission is to make life-changing medicines using world-leading science, to achieve our vision of becoming one of Japan’s global biopharmaceutical champions.

We are guided by three fundamental values.

· Limitless Compassion

· Unswerving passion

· Continuous self-innovation

These unchanging set of core values that serves as a guide across all our activities

Join us!

The successful candidate will be employed by Heptares Therapeutics Ltd, a UK wholly owned subsidiary of Sosei Group Corporation.

Sosei Heptares is committed to building a diverse and ambitious workforce, and to promoting equal opportunities in employment. We recognize that diverse and inclusive teams build a stronger and more innovative company. Therefore, all qualified applicants will be considered for employment: we do not discriminate based on age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, or any other classification prescribed by law.

Applications should include a CV and covering letter, providing a short description of the background of your interest in the role, and apply via our on-line jobs’ portal: in pdf format, quoting reference number 2023-IT Support Technician - Operations. The closing date for applications is 22nd September 2023.

C.K Group are our partnered agency on this role.