GuestCentric is the leading provider of cloud-based digital marketing software and services that help extraordinary hoteliers enhance their brands, drive direct bookings and connect with

their customers and on all digital platforms.

We are extremely proud that GuestCentric was featured on the Skift Travel Tech 250. A report that selected the 250 travel tech companies that are shaping the modern-day travel experience.

The development of such software requires special people who love creative, challenging, and fast-paced environments. We operate at a high energy level, and we value work/life balance, delivering fantastic products, world-class customer service, and making a difference in the world of travel.

We are looking for a Customer Success Representative (full-time) to our Lisbon office.

Main focus:

• Help customers accelerate full product deployment and utilization.
• Earn and sustain customer loyalty to Guest Centric services.
• Nurture references and identify new business opportunities.
• Source customer insight and distribute knowledge in the company.

What will be my responsibilities?

• Master in detail the functions and features of GuestCentric System.
• Master in detail the help desk and delivery processes.
• Work closely with a team of customer success representatives and account managers.

What will be my tasks?

• Assist in customer training, deployment and adoption of GuestCentric product Suite.
• Manage high volume of help tickets and customer calls.

Working hours: 8:00 AM to 7:00 PM (Lisbon Time)

• Strong written and verbal English communication skills
• Outstanding interpersonal skills, customer service and communication, both over the phone and in email.
• Strong organizational skills, and the ability to work under pressure.
• Technology driven
• Data driven
• Start date in 1 Month, would be valued.
• One year of support experience would be valued.
• Excellent problem solving/judgment skills, and high level of attention to detail and accuracy.
• Strong work ethic; self-directed and resourceful.
• Positive: proactive and keen to learn new things.
• “Can do” attitude – ability to do whatever it takes to get the job done using creativity and flexibility.
• Self-motivated and able to work independently without daily supervision.

A plus…

• Some knowledge/ experience on Channel Manager/management.
• Confidence with a CRM and other such tools.

Do you think you are the right person? … If so, let’s check who we are!

What we offer:

• Hybrid working model
• Opportunity to work with a worldwide team (and in a fast-paced environment)
• A great career plan
• Competitive salary
• Great team-mates
• Health insurance
• Fun time at team buildings
• Free coffee, tea and fruit in the office
• Birthday day-off
• Discounts in gym membership
• Family and children-friendly policies
• Use of MacBook laptops