Position: Director of Student Services

Contract Type: Permanent, Full time

Location: London (multiple campuses)

Reporting into: Deputy Managing Director

Salary: Competitive (depending on experience)

Who we are

London College of Contemporary Arts (LCCA)offers our students a wide range of accredited programmes within the creative arts and contemporary business fields. With a broad network of industry connections, aided by our partnership with University of the Creative Arts and various other industry leading brands, we allow our students to get a real feel for working within the fashion, graphic design and the business space by embarking on a journey which is designed to meet our students’ academic and personal demands.

LCCA offers students a unique industry-centred exposure to get students ready for their next step by adopting blended learning approaches delivered via workshops, lectures, fieldtrips, seminars, hosting sector leading subject-matter renowned experts from around the world and various other networking opportunities - therefore adopting a practical approach in the delivery of our programmes.

At the very heart of our vision is a student-centred learning and teaching methodology which is progressive, forward-thinking, modern, and designed to meet our learners’ needs.

Why join us:

LCCA is part of Global University Systems (GUS), which is an international network of higher education institutions, brought together by a shared passion for accessible, industry-relevant qualifications. At GUS, we’re focused on becoming one of the world’s most dynamic, inclusive and diverse education organisations! Our ambition is to engender a belief in learning for life and to stimulate growth through education. We foster in our students the spirit and the will, to advance themselves and to thrive in their communities.

We are bounded by our shared values – student focus, communication, collaboration, respect, competence, entrepreneurship, and integrity – are more than aspiration. We display and expect these beliefs and behaviours from our colleagues equally. Some of the benefits on offer are:

What we offer our colleagues:

A flexible working model – we encourage flexible working to aid productivity and a healthy work-life balance.

My Rewards Hub – handpicked discounts and deals from a wide and ever-growing list of providers

Employee Assistance Program (EAP) – a dedicated 24/7 access platform

We support and promote our colleagues in achieving various academic and CPD opportunities via PGCertHE and Advanced HE followships.

Training & Development opportunities on offer – this ranges from digital badges, in-house workshops and seminars hosted by world renowned subject matter experts.

A great Refer-A-Friend (RAF) scheme in operation.

Socials via ‘GOSH’: We love to celebrate events, our successes, recognise our colleagues for their contribution.

Eye Care Vouchers

The Role

This is a senior post tasked with the strategic management and leadership of the College’s Student Services mainly, Student Support and Administration, Student Engagement and Student Experience. The post-holder will report directly to the Deputy Managing Director, will be a member of the Colleges Senior Management Team, and is expected to contribute to strategic and corporate planning.

The postholder is responsible for the effective leadership and management of key student services as they develop in line with emerging internal and external agendas critical to the College’s development and success, alongside the development and ownership of a coherent student services plan supporting the delivery of the College’s strategic plan.

Student Services is a high performing area of the College with a professionally skilled team who develop and deliver innovative, high quality, student focused services to support individual student’s learning, aspirations and potential. The focus of the Directorate is to support students with the end goals of improved student satisfaction, retention, outcomes and graduate employability.

A strong team within Student Services provides integrated and cohesive support to students, some of whom may be experiencing complex and challenging circumstances. The team works closely with key partners within and beyond the College to build a holistic approach to provision for supporting students. The area makes a significant contribution to student success, retention, progression and satisfaction and to the personal and professional development of students.

Knowledge and understanding of the issues and context within which UK Higher Education operates.

Abilit to build and lead a function, producing a service strategy plan and actioning the agreed strategy

Ability to interpret and clearly present complex data and information in an engaging and intuitive way

Excellent organisational and prioritisation skills with the ability to manage and deliver several tasks concurrently.

High levels of numeracy and literacy with attention to detail and accuracy in reports

Excellent IT skills and experience of using the full Microsoft Office package.

Proficient in the use of Excel and PowerPoint

Ability to analyse quantitative and qualitative data using appropriate software: including Advanced Excel skills, and/or other relevant statistical applications

Working with SharePoint or other file sharing systems

Please note: Candidates must have the right to work in the UK. Only applicants shortlisted for interview will be contacted. We do not offer visa sponsorship.

It’s quick and easy to apply for a role at LCCA. Just click on the apply button above. All you’ll need is an up-to-date CV outlining your interest in the role and how you meet the role’s criteria. We do not offer visa sponsorship.

We acknowledge receipt of your resume for a position at LCCA and sincerely appreciate your interest in our company. We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue for the next stage of the recruitment process. We wish you every success.

LCCA is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.