Based in: London

Reports to: Head of Support

Compensation: Competitive + Benefits

Role Type: Full time / Perm

The new game is the survival of the fastest. Come join us at Genesis where we are creating the Next Generation of Low/No Code Platforms within Financial Markets.

We are technology pioneers changing IT delivery across the entire industry. We work faster, harder and smarter than the competition to solve some of the biggest and most complex challenges, to deliver innovation and digital transformation. With our industry leading platform we can deliver to our clients in weeks, not years, and have been chosen by some of the leading players within Financial Markets as their ‘technology of the future’ provider. Check out our amazing list of investors which are fuelling our growth and come join our team.

We value every one of our employees and everyone in the company makes a difference. The diversity of our people makes us who we are and we work hard to make everyone feel included, no matter your background. Come and be part of the Genesis family of pioneers, and let’s Code Less and Do More!

We are looking for a Application Support Analyst. Our vision is to create a world class global support team for our clients and to support their LCAP infrastructure and platforms. The role will suit a technical minded individual who loves to problem solve and has great communication skills – you will have to speak to customer IT teams and business users, alongside our internal Dev and product teams. Our support analysts must also be keen to understand the wider business flows and systems at the customer site to provide a first class support experience.

The main purpose of the role is to ensure and maintain business application stability as well as action client/user requests/problems.

How you’ll play your part

• 1st and 2nd front line support of Low-Code Application Platform applications and infrastructure.
• Liaison between 2nd and 3rd line teams, as well as development and other IT infrastructure departments.
• Regular communications with an extensive client base to provide status updates, successful solutions as well as documenting all activities for future reference.
• Responsible for the recording of issues and actions and being able to provide incident and problem management (understanding of ITIL processes).
• Tracking and monitoring all our clients hosted platforms (Prometheus / ITRS).
• Act in a strict change management regime, involving testing in UAT and like-live environments.
• Capacity management and tracking and management of audit requests.
• Small scale application upgrade, configuration and patching across multiple environments in line with requirements.
• Oversight, QA and sign off for all go live and production changes/upgrades.
• Contribute to departmental and company-wide process improvement.
• Operate as part of a shift rota, covering the hours of 07:00 – 19:00 including bank holidays.
• Weekend and evening pager cover on rota.

The experience you’ll bring

• Proven industry experience as a Support Analyst with at least 3-5 years experience in supporting capital markets solutions that process financial instruments.
• Strong problem-solving and analytical skills.
• Strong communication and interpersonal skills. Ability to explain technical concepts to non-technical persons with proven experience of working with business stakeholders and external clients.
• Willingness to take ownership for problem resolution and additional responsibilities where applicable.
• Extensive scripting and programming skills (esp Java).
  • Groovy, Kotlin, JavaScript and SQL advantageous but not essential.
• High proficiency with Linux environments (Redhat and CentOS).
• Good understanding of networking and client/server technology (http vs websockets and ports), FIX connectivity is also a bonus.
• Worked with and have an understanding of cloud computing and environments, ideally AWS hosting.
• Proven industry experience following Agile Software Development practices.
• Knowledge of the typical flows and functionality associated with handing business flows in one or more asset types; equities, fixed income, FX, listed future and option, OTC derivatives.
• The ability to constructively participate and critique in technical and functional discussions with talented technical architects and lead developers.
• Process excellence – a passion to achieve results though effective organization and process disciplines.
• Ability to work both independently and as part of a team.
• Ability to maintain confidence and composure in all situations.
• Self-starter with strong sense of ownership.

Flexible working policy

We are determined, where possible, to continue offering the option of working remotely to all our employees.

• If based near to one of our offices, in most circumstances you will be expected to travel at least twice a week depending on your position.
• We have some flexibility around standard working hours to help balance life inside and outside work.

What a role with Genesis offers

• Competitive salary and a stake in the company’s success through a defined bonus plan.
• 25 days holiday.
• Top-level cover private medical healthcare insurance.
• Employer contributions to your future through our company pension plan.
• A remote working budget to help set up your home office.
• A dedicated training budget with access to a great portfolio of training providers, and total flexibility as to how you spend your budget.
• An annual wellbeing budget to spend on anything that will benefit your mental and/or physical wellbeing.
• Corporate discount programs and access to a huge portfolio of remote activities (e.g. online interest and fitness classes).

Think you can help us change the FinTech industry? Apply now and we’ll be in touch once we’ve reviewed your CV.

We are only accepting applications from candidates directly. Given application volumes, we do not require approaches or CVs from recruitment agencies.

Genesis – Code Less, Do More