The European Climate Foundation (ECF) is a major philanthropic initiative working to help tackle the climate crisis by fostering the development of a net-zero emission society at the national, European and global level.

We support over 1000 partner organisations to carry out activities that drive urgent and ambitious policy in support of the objectives of the Paris Agreement, contribute to the public debate on climate action and help deliver a socially responsible transition to a net-zero economy and sustainable society in Europe and around the world.

The ECF brings together diverse perspectives and backgrounds to find the best innovative solutions to tackle climate change. We are focusing on engaging and hiring great people from a wide diversity of backgrounds to strengthen the cause. If you share our values of respect, innovation, and collaboration, join us.

The strategic communications unit at the ECF are in the process of implementing our future core application suite some business applications such as for Finance, Grants Management and HR. As Application Support Officer you will be responsible for supporting the Application Manager in the implementation, and ongoing use of the application suite for the strategic communications team workforce. In the future you may be involved in application selections.

A large focus of this role will initially be focused on keeping implementations on track and ensuring users understand how to use the tools, in alignment with defined requirements. You will be involved in data migrations initially and therefore experience in this area is key. You will also be administering some applications and supporting the workforce to use them. We work almost entirely in a cloud-based setup.

This role will require you to be forthcoming and positive with communicating best-practices and IT advice within the team and to the workforce. The Application Support Officer will report to the Application Manager, Strategic Communications.

Key responsibilities

The work is divided into two functional parts:

1. Application support and administration

• Work with the IT team to cover application-specific support enquiries.
• Assist with the administration and configuration of applications in alignment with the workforce needs
• Continual awareness and best practice of IT and data security
• Experience working within a disciplined structure of policies and processes, particularly around access management.
• Assisting with writing and communicating training material related to our applications.
• Keeping IT documentation up to date in partnership with the rest of the IT team.

2. Project-based technical input

• Input on various IT projects both at a requirement gathering and execution level, involving the migration of some current tools and the implementation of others.
• Data migrations between systems
• Integration between systems
• Input to the collective experience of the IT team.
• Configuring single sign ons within the bounds of our security measures
• Working with APIs and system integrations

• Proven working experience in similar IT role, with a key focus on cloud application support.
• Demonstrate experience in proactively seeking to enable the workforce in getting the best value out of applications.
• Proven professional experience working within a project delivery environment.
• Experience working with IT ticketing systems for liaison with IT support.
• Experience working internationally and supporting a remote workforce is strongly desirable.
• Excellent breadth of knowledge across the professional IT landscape.
• Good knowledge of Google and Apple technologies; experience with IT systems such as Slack, Zoom, is desirable.
• Assisting the configuration and administration of Finance and HR tools preferred (specifically Oracle NetSuite for Finance).
• Technical knowledge of information security best practices.
• Understanding and Experience with Project Management Methodology.
• Passionate about climate action with a genuine interest in the mission and values of the ECF is very important.
• Hands-on problem-solving attitude.
• Eager to learn new tools and technologies and develop your IT skills in this role.
• Strong time and priority management with a high level of independence combined with the ability to function cohesively as part of a team;
• Excellent written and verbal communication in English, the ability to speak other languages is a plus.
• The disposition to work generously with colleagues in a high-trust global community of peers.
• The versatile and adaptable skills necessary to flourish in a fast-paced and wide-ranging work environment and work across phone/video conferencing and time zones;
• A passion for excellence.

What we offer



• The unique opportunity to work as part of a highly dynamic, international group of individuals who combine their passion to make a difference with a rigorous and results-oriented approach to work;
• A flexible work environment and a space to develop and challenge yourself;
• A full-time position with a consultant or employment contract (subject to location) for 12 months, with a possible renewal after one year.

Location

Flexible location within +/- 3hrs of GMT. Remote working, we may be able to provide co-working spaces in some locations.

Only candidates with the right to work in their location will be considered.

Start date

As soon as possible

How to apply

Please upload below in English:

- CV

- Instead of attaching a cover letter to your application, please attach a document answering the following three questions in no more than three sentences each.

1. What are the most important fundamentals in Project Management and Why?

2. How do you prioritise your work?

3. Can you give an example of something you've done in your professional life that would demonstrate your ability to employ agility?

Please note only shortlisted candidates will be contacted.

All applications will be treated confidentially. We will store your information in our internal database unless you specifically request otherwise.

We are committed to diversity and inclusion in our organisation. We strongly encourage candidates from historically disadvantaged or marginalised groups to apply.