The European Climate Foundation (ECF) is a major philanthropic initiative working to help tackle the climate crisis by fostering the development of a net-zero emission society at the national, European and global level.

We support over 500 partner organisations to carry out activities that drive urgent and ambitious policy in support of the objectives of the Paris Agreement, contribute to the public debate on climate action and help deliver a socially responsible transition to a net-zero economy and sustainable society in Europe and around the world.

The ECF brings together diverse perspectives and backgrounds to find the best innovative solutions to tackle climate change. We are focusing on engaging and hiring great people from a wide diversity of backgrounds to strengthen the cause. If you share our values of respect, innovation, and collaboration, join us.

The advertised position is with the Global Strategic Communications Council (GSCC) – a global network of communications professionals in the field of climate, energy and nature. GSCC is a collaborative project hosted by the ECF.

Through our work, we try to contribute to a world with a safe and stable climate for current and future generations. We hope to build broad support for just, inclusive, and equitable solutions to the climate crisis.

Our philanthropically funded work focuses on media debate and public discourse at the global level and in major economies across Asia, Europe, Africa, Australia and the Americas. We support a diverse range of partners across sectors and geographies, helping them add their voices, views, and insights to the conversation.

As IT Support Officer, GSCC, you will be responsible for overseeing the administration of a set of existing IT tools used within the team. In the past year, the workforce has increased its use of different online SaaS tools, including but not limited to Office 365, Zoom, Slack, Google Drive, etc.

A large part of this role is the responding to IT support requests; resolving them where possible and escalating them if necessary to the IT Support Manager, GSCC. You will assist the GSCC IT Manager with initiatives and projects relating to the provision and migration of IT tools.

This role will require you to be forthcoming and positive with communicating best-practices and IT advice to the team. The IT Support Officer will report to the IT Support Manager, Strategic Communications.

Key responsibilities

The work is divided into two functional parts:

1. IT support and administration
   • Provide IT support solutions (or escalation if required) to the strategic communications team. You will be able to resolve most of these yourself and will have the ability to escalate these to a third-party provider where necessary.
   • Oversee the administration of various IT systems such as Google Drive, Microsoft 365, Slack, Zoom, etc.
   • Continual awareness and best practice of IT and data security, overseeing training and communication with the workforce where required.
   • Keeping IT documentation up to date in partnership with the rest of the IT team.
2. Project-based technical input
   • Input on various IT projects both at a requirement gathering and execution level, involving the migration of some current tools and the implementation of others.
   • Input to the collective experience of the IT team.

• Proven working experience in an IT operation support role and/or helpdesk/service desk role;
• Demonstrable experience in fielding IT support queries as well as performing training/guidance to employees;
• Experience working internationally and supporting a remote workforce is strongly desirable;
• Excellent breadth of knowledge across the professional IT landscape;
• Good knowledge of Office 365 and Apple technologies; experience with IT systems such as Google Drive, Slack, Zoom, Slab, etc. is desirable;
• Technical knowledge of information security management tools;
• Hands-on problem-solving attitude;
• Eager to learn new tools and technologies and develop your IT skills in this role;
• Strong time and priority management with a high level of independence combined with the ability to function cohesively as part of a team;
• Excellent written and verbal communication in English, the ability to speak other languages is a plus;
• Passionate about climate action with a genuine interest in the mission and values of the ECF;
• The disposition to work generously with colleagues in a high-trust global community of peers;
• The versatile and adaptable skills necessary to flourish in a fast-paced and wide-ranging work environment and work across phone/video conferencing and time zones;
• A passion for excellence.

What we offer

• The unique opportunity to work as part of a highly dynamic, international group of individuals who combine their passion to make a difference with a rigorous and results-oriented approach to work;
• A flexible work environment and a space to develop and challenge yourself;
• A full-time position with an employment or consultancy contract (depending on location)

Location

This is a remote position.

Flexible location within +/- 3hrs GMT. You must have the right to work in your location. We may have co-working spaces in some locations.

Start date

As soon as possible

How to apply

Please upload both of the following:

• CV (in English)
• Cover letter (in English).

Application Closing Date: 5th July 2022

Please note only shortlisted candidates will be contacted.

All applications will be treated confidentially. We will store your information in our internal database unless you specifically request otherwise.

All information provided to candidates during the recruitment process shall be handled as information provided in confidence.

We are committed to diversity and inclusion in our organisation. We strongly encourage candidates from historically disadvantaged or marginalised groups to apply