The European Climate Foundation (ECF) is a major philanthropic initiative working to help tackle the climate crisis by fostering the development of a net-zero emission society at the national, European and global level.

We support over 500 partner organisations to carry out activities that drive urgent and ambitious policy in support of the objectives of the Paris Agreement, contribute to the public debate on climate action and help deliver a socially responsible transition to a net-zero economy and sustainable society in Europe and around the world.

The ECF brings together diverse perspectives and backgrounds to find the best innovative solutions to tackle climate change. We are focusing on engaging and hiring great people from a wide diversity of backgrounds to strengthen the cause. If you share our values of respect, innovation, and collaboration, join us.

The advertised position is with the Global Strategic Communications Council (GSCC) – a global network of communications professionals in the field of climate, energy and nature. GSCC is a collaborative project hosted by the ECF.

Through our work, we try to contribute to a world with a safe and stable climate for current and future generations. We hope to build broad support for just, inclusive, and equitable solutions to the climate crisis.

Our philanthropically funded work focuses on media debate and public discourse at the global level and in major economies across Asia, Europe, Africa, Australia and the Americas. We support a diverse range of partners across sectors and geographies, helping them add their voices, views, and insights to the conversation.

GSCC are in the process of assessing the requirements of our future application suite as well as beginning the implementation of some business applications such as for Finance and HR. As Application Support Officer, GSCC, you will be responsible for supporting the Application Manager in the selection, implementation, and ongoing use of the application suite for the GSCC workforce.

A large focus of this role will initially be focused on trialling and sourcing applications in alignment with defined requirements and then assisting with setting them up and training/supporting the workforce to use them. GSCC work almost entirely in a cloud-based setup.

This role will require you to be forthcoming and positive with communicating best-practices and IT advice within the team and to the workforce. The Application Support Officer will report to the Application Manager at GSCC.

Key responsibilities

The work is divided into two functional parts:

1. Application support and administration

• Work with the IT team to cover application-specific support enquiries.

• Assist with the administration and configuration of applications in alignment with the workforce needs

• Continual awareness and best practice of IT and data security

• Assisting with writing and communicating training material related to our applications.

• Keeping IT documentation up to date in partnership with the rest of the IT team.

2. Project-based technical input

• Input on various IT projects both at a requirement gathering and execution level, involving the migration of some current tools and the implementation of others.

• Input to the collective experience of the IT team.

Experience and competencies

• Proven working experience in similar IT role, with a key focus on cloud application support.

• Demonstrate experience in proactively seeking to enable the workforce in getting the best value out of applications

• Proven experience working within a project delivery environment.

• Experience working with IT ticketing systems for liaison with IT support.

• Experience working internationally and supporting a remote workforce is strongly desirable;

• Excellent breadth of knowledge across the professional IT landscape;

• Good knowledge of Google and Apple technologies; experience with IT systems such as Slack, Zoom, is desirable.

• Assisting the configuration and administration of Finance and HR tools preferred (specifically Oracle Netsuite for Finance)

• Technical knowledge of information security best practices;

• Hands-on problem-solving attitude;

• Eager to learn new tools and technologies and develop your IT skills in this role;

• Strong time and priority management with a high level of independence combined with the ability to function cohesively as part of a team;

• Excellent written and verbal communication in English, the ability to speak other languages is a plus;

• Passionate about climate action with a genuine interest in the mission and values of the ECF;

• The disposition to work generously with colleagues in a high-trust global community of peers;

• The versatile and adaptable skills necessary to flourish in a fast-paced and wide-ranging work environment and work across phone/video conferencing and time zones;

• A passion for excellence.

What we offer

• The unique opportunity to work as part of a highly dynamic, international group of individuals who combine their passion to make a difference with a rigorous and results-oriented approach to work;

• A flexible work environment and a space to develop and challenge yourself;

• A full-time position or consultancy contract (depending on location) for 12 months, with a possible renewal after one year.

Location

Flexible location within +/- 3hrs GMT– remote working. We may be able to provide co-working spaces in some locations.

Only candidates with the right to work in their location will be considered.

Start date

As soon as possible

How to apply

Please upload both of the following:

• CV (in English)

• Cover letter (in English).

Please note only shortlisted candidates will be contacted.

All applications will be treated confidentially. We will store your information in our internal database unless you specifically request otherwise.

All information provided to candidates during the recruitment process shall be handled as information provided in confidence.

We are committed to diversity and inclusion in our organisation. We strongly encourage candidates from historically disadvantaged or marginalised groups to apply.