Our vision is to become the go-to place for changemakers – tenants, investors, partners, and staff. We believe that property should be used in the best interests of society, the planet, and the economy. By bringing impactful organisations, staff, and tenants together we have shown that real change can happen. As one of the UKs largest social enterprises and we provide space for some amazing changemakers in 9 cities via our impactful centres.

The Receptionist plays an important role in managing access, welcoming visitors and supporting our tenants and centre users.  It is a mix of both practical and administrative  

You will ensure the booking system is well maintained, up to date and rooms and resources are ready for use.  Weekdays are busy for multiple events, enquiries and inputting bookings.  You will need to be very confident with PC based admin, software and systems.  This can be a fast-paced role, you will need to have good, clear English, be good at prioritising tasks, able to cope with pressure calmly and to be able to assert yourself confidently.    

You will crossover with the evening Facilities Support Assistant and must ensure good communication and thorough handover. 

This post is line-managed by the Centre Manager. 

The centre has undergone rigorous Covid specific risk assessments and has implemented resources and guidelines to mitigate the Covid risk.  Part of your role will be to ensure building users are aware of and following these guidelines 

Your duties will include, but not limited to:: 

• Opening up, getting the building ready first thing for events and tenants  
  • Ensuring all bookings are set up and the appropriate facilities are available for the day’s events 
  • Managing access and welcoming event hosts, directing them to the appropriate training room 
• Ensuring rooms are organised and safe between bookings and at the end of the day 
• Inputting & maintaining online room booking systems 
  • Tending to online and telephone enquiries regarding training courses and services available.
  • Signposting to local organisations and answering queries about bookings using the computerised room booking system to check availability or directing to the appropriate member of staff or tenant 
  • Acting as a point of contact for tenants’ queries and communicating these effectively to the relevant staff 

• Managing keys to offices and meeting rooms 
  • Helping to establish and maintain excellent communication with tenant organisations and conference users 

• Managing post and making tenants aware when deliveries arrive in the building 
• Assisting with administrative duties 
• Overseeing car parking spaces 
  • Tending to our SPLC Facebook page and website, scheduling social media posts and possible website calendar updates 
• Ensuring notice boards are kept up to date and relevant 

• Other responsibilities include: 
  • General facilities support, including keeping the centre clean, tidy, facilities stocked, the building safe, pleasant and services function smoothly. 
• Working  to improve the services we provide to tenants 
• Working to improve the company's social and environmental objectives 

• Taking part in relevant trainings 
• Attending company-wide events, such as the annual staff conference 
• Other duties as required, in line with the role 
• Evening and weekend shifts generally involve lone working. 

This is a busy, demanding and responsible role that requires an individual with both customer service and practical skills, and a positive attitude.

Essential skills:

· You are a welcoming, proactive, friendly, and organised person, who enjoys the challenges of being the first point of contact.

· Has excellent communication skills and experience of communication with different groups of people

· The ability to act quickly and effectively using their own initiative

· To be a team-player

· Have good IT skills, particularly Microsoft Office software

· Good organisational skills and the ability to prioritise his/her work, multi-task and remain flexible

· To be trustworthy, personable and reliable

· A commitment to provide a good service to our tenants

· To maintain a professional standard of presentation and communication with colleagues and tenants at all times

· We would also like applicants to be committed to social and environmental issues.

· The ability to work alone adhering to the company lone working policy.

Desirable skills

· You have previous experience in a similar role

· Experience of being in a self-managing role

This is a casual worker agreement, which means there are no standard hours of work, as you will more often than not be covering for the other receptionist. Therefore, we cannot guarantee a minimum number of hours of work each week and could receive no work at all.

We aim to provide as much notice in advance as reasonably possible (normally not less than 24 hours) of the hours you will be required to work. We are under no obligation to offer you any working hours, and you are under no obligation to accept working hours.

The hourly rate for this role is, £10.90.

Please note, you must be eligible to work in the UK in order to apply for this role. No agencies.

To apply please fill the form below.