About us

Our vision is to become the go-to place for changemakers – tenants, investors, partners, and staff. We believe that property should be used in the best interests of society, the planet, and the economy. By bringing impactful organisations, staff, and tenants together we have shown that real change can happen. As one of the UKs largest social enterprises and we provide space for some amazing changemakers in 9 cities via our impactful centres.

The Role

As Facilities Support Assistant, you will play an important and responsible role helping the centre to function effectively, ensuring rooms are set up appropriately and in good time, that users’ technical needs are met and overall handy-person duties. This role will report to the Facilities Manager under the overall supervision of the Centre Manager.

The main duties will include, but not limited to:

• Setting up furniture for conference and meeting rooms
• Providing Audio Visual and Information Technology support for centre users
• Cleaning of meeting rooms and catering areas
• Acting as point of contact for tenants with queries / problems to report, establishing and maintaining excellent communication with tenants and centre users to ensure their satisfaction with the building and services
• Monitoring the condition of communal areas, tea points and toilet facilities throughout the day and carrying out any necessary tidying and occasional cleaning duties as appropriate
• Making sure waste and recycling are managed well within the centre
• Carrying out small-scale maintenance tasks that do not require specialist training both for the communal areas and for individual tenants. These include; re-painting offices, basic plumbing, small-scale carpentry, key cutting, waste disposal, etc.
• Tenants moves, including preparation of office for new occupation, key cutting, activation phones/IT
• Checking on stocks of flipchart papers, light bulbs, recycling supplies etc., preparing orders to keep stock at a good level and keeping accurate records,
• Carrying out porter duties and reception cover
• Assist the Facilities Manager in ensuring the building is safe, pleasant and that the services are functioning
• Testing fire alarms
• Compliance with Health and Safety legislation
• COSHH awareness (regulations regarding hazardous substances)
• Reporting day-to-day building-related problems (ranging from boiler/heating breakdowns, leaking roofs and blocked toilets, to alarm activations etc.) to Facilities Manager
• To carry out gardening duties, soil cultivation, digging, forking, mulching, watering, raking, weeding, edging, pruning, bed preparation and planting
• Assisting the Facilities Manager with other duties that may be required from time to time

Other responsibilities include:

• Making suggestions on how to improve management and delivery of maintenance and services to tenants, how to achieve the company's social and environmental objectives, etc.,
• Working to improve the company's social and environmental objectives,
• Attending company-wide events such as training, the employee conference, etc.,
• Ad-hoc Reception duties and assisting with administrative tasks as and when required
• Other duties as required, in line with the role.

Person Specification

This is a busy, demanding and responsible role that requires an individual with both customer service and practical skills, and a positive attitude.

The person we are looking for will need:

• Customer care skills with a commitment to provide a good service to our tenants and building users,
• Good IT skills, particularly Microsoft Office software,
• Extensive Audio and Visual (AV) conferencing knowledge and skills,
• Previous experience in a similar post,
• Practical DIY skills, e.g. painting, putting up shelves, willing to do ‘a bit of everything’,
• Light plumbing skills pertaining to toilets, sinks and basins
• Organisational skills and the ability to prioritise his/her work, multi-task and remain flexible,
• To be trustworthy, personable and reliable,
• The ability to act quickly and effectively using their own initiative,
• To be a team-player and a good communicator,
• To maintain a professional standard of presentation and communication with colleagues and tenants at all times,
• Health and Safety awareness and knowledge,
• Have some knowledge and interest in social and environmental issues, particularly recycling.

Contract Details

Salary: 10.85 per hour

Contract: Casual worker agreement

Start date: ASAP

Working Hours: Flexibility is required to cover busy periods mostly Mon-Fri between 8am-10am.

Evenings 6pm-10pm and weekends 8am-5pm.

Location: The Foundry, 17 Oval Way, SE11 5RR

Deadline to apply: Tuesday 21st September 2021