IoT technology is transforming our world – Eseye empowers businesses to embrace IoT without limits. We deliver innovative IoT cellular connectivity solutions that help our customers drive business value, deploy differentiated experiences, and disrupt their markets. Supported by a powerful partner ecosystem, we seamlessly connect devices across 190 countries, agnostic to over 700 available global networks. We do this by using disruptive technologies and services aimed at reducing the complexity around cellular connection management, providing ubiquitous connectivity services from device to cloud.
The Customer Success (CS) role involves developing strong relationships with customers, connecting with key business executives and stakeholders, preparing reports for the customer and senior management and overall offering a best-in-class account management experience.
CS Executives also answer customer queries and identify new business opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including but not limited to Marketing, Sales, Billing, Technical Consultancy, etc.) to improve the entire customer experience. Ultimately, a successful CS Executive should collaborate with our sales team to achieve revenue targets while keeping our customers satisfied and engaged with our products and services in the long-run.
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