We are a technology business operating in the global energy sector.

ENSEK have become the go-to option for top energy suppliers across the globe. Why? Because our technology is a significant step change away from the legacy systems that have historically dominated the market. It’s also massively cheaper to adopt the ENSEK solution, with no loss in customer service or standards.

But by far the biggest reason why ENSEK is the best choice in energy supplier software, is because of the people who work here and their endless enthusiasm, energy, and the way they support their colleagues. All our clients comment on what great people we have. Our people are our superpower.

That is where you come in.

Reporting to the Head of Service Delivery, the Technology Service Manager will be responsible for managing

ENSEK’s IT Services- this is the service consumed by our customers, delivered through our software and

services. This role is to be the face of IT service for specific customers within our portfolio, and requires a

broad set of skills, working with our technology teams and functions to ensure service obligations are met

and a strong relationship maintained through proactive dialogue and management with our customers based

on meeting and exceeding their expectations.

1. Service focus and ownership - understanding the experience of customers and how this is established through the output from different teams of different responsibilities, and the artefacts and governance to demonstrate performance

2. Strong stakeholder management skills, working well with different types of customers

3. You are proactive- you see issues on the horizon and work to get ahead to prevent and / or set customer expectations and delivery against these

4. Demonstrate a real understanding of technology services

5. You can show an in-depth understanding of Service Management framework principles and processes. You can apply the technical knowledge in project or programme activities.

6. Proven experience in working for a fast-paced services-led tech business

7. Take a collaborative approach and foster strong working relationships across other departments within ENSEK

8. Excellent communicator with the ability to influence senior decision-makers across the business

9. Client focused approach, demonstrating outstanding levels of service demonstrated through reporting and communication

10. A flexible attitude and able to thrive in a high-pressure environment

11. Willingness to work in a fast-moving matrix environment and values the importance of teamwork

12. Proven ability to manage multiple third-party supplier relationships

13. Experience in Energy/Utilities would be advantageous but not essential

Flexibility

We are a flexible employer and very much open to finding arrangements that suit your lifestyle. This can include remote working, flexible work arrangements and all or any combinations in between. We’ll do our best to flex around you and your life. Dependent on role there may be a requirement to attend our Nottingham office or to attend client sites.

Benefits

• 33 days holiday including 8 bank holidays.
• Option to buy or sell 5 extra days per year.
• An extra day off for your birthday.
• Prioritised mental health support in house and externally.
• EAP
• In Person Engagement Events
• Discounted travel passes.
• Vitality health insurance.
• Death in Service at 3x Salary

Added Incentives with Vitality

• 50% Off Virgin Active membership.
• Free Amazon Prime.
• Heavily discounted Apple watch.
• Regular health & fitness checks.
• Café Nero coffee each week.
• 25% off healthy food at Waitrose.
• Free cinema tickets.