We are a technology business operating in the global energy sector.

ENSEK have become the go-to option for top energy suppliers across the globe. Why? Because our technology is a significant step change away from the legacy systems that have historically dominated the market. It’s also massively cheaper to adopt the ENSEK solution, with no loss in customer service or standards.

But by far the biggest reason why ENSEK is the best choice in energy supplier software, is because of the people who work here and their endless enthusiasm, energy, and the way they support their colleagues. All our clients comment on what great people we have. Our people are our superpower.

That is where you come in.

Our clients are energy suppliers. They supply electricity and gas to businesses and homes. Probably including your own home! It can be a complicated sector and so our clients often engage ENSEK to help. We are experts in energy and our in-house SMART Operations team, which is where this role sits, act as an outsourced back office function, delivering SMART DCC services for our clients. As a SMART Operations Analyst, you will be the interface, the communicator if you like, between our various clients and the third parties who helps the energy industry to tick. Your job will be to make our clients back office operations flow as smoothly as possible. You’ll work as a part of a team of SMART Analysts to meet our agreed service level agreements with each client, identifying and removing blockages like pushing messages to customers’ Smart devices to update the latest information to get things moving again. You will become an energy expert, aSmart Metering expert, and ultimately, be part of a great team of industry professionals who offer a very well regarded, software and data led managed service.

KEY RESPONSIBILITIES:

1. Be part of the ENSEK Managed Service Team acting as the end to end industry back office team for our clients

2. Work as part of a team of Smart Energy experts tasked with managing the SMART DCC processes on ENSEK’s Ignition platform for our clients. This includes handling the sending and receiving of the service requests that underpin the core DCC processes. For example: CoS Gain, CoS Loss, Install and Commission, Scheduled Reads and managing exceptions which can occur with these processes.

3. You will provide excellent service at all times, demonstrating your passion for delivering results and finding a way to support a positive customer outcome for ENSEK’s clients.

4. You’ll be managing industry processes and exceptions, this means you will need to work with our Industry third parties on complex, Industry specific subjects.

5. Take pride in your work and aim to deliver the best for our clients and their customers.to ensure optimum adoption of software and services for ENSEK.

6. Ensure business processes are working at optimum levels, identifying better ways of working and supporting ENSEK’s central Product Team to build new solutions

7. To add value to the experience of our clients, colleagues and other relevant stakeholders through practicing and promoting the ENSEK values.

1. The usual stuff like strong knowledge and use of Excel, Word and Office 365 is a great start.

2. A “right first time attitude” with a continuous improvement mindset

3. You should already have some experience working within the energy sector. Ideally, you will have some knowledge of SMART DCC services and processes.

4. We work at a quite a pace. The industry is changing fast and we have to flex and adapt to keep at the forefront. You’ll need to be ok with that too. Switching priorities with ease, moving from task to task with speed and accuracy. You’d have to like change and variety to love working here.

5. Fundamentally, you’ll be naturally analytical. You’ll spot issues, see what doesn’t fit the expected pattern and then create a solution to get things back on track.

Flexibility

We are a flexible employer and very much open to finding arrangements that suit your lifestyle. This can include remote working, flexible work arrangements and all or any combinations in between. We’ll do our best to flex around you and your life. Dependent on role there may be a requirement to attend our Nottingham office or to attend client sites.

Benefits

• 33 days holiday including 8 bank holidays.
• Option to buy or sell 5 extra days per year.
• An extra day off for your birthday.
• Prioritised mental health support in house and externally.
• Discounted travel passes.
• Vitality health insurance.

Added Incentives with Vitality

• 50% Off Virgin Active membership.
• Free Amazon Prime.
• Heavily discounted Apple watch.
• Regular health & fitness checks.
• Café Nero coffee each week.
• 25% off healthy food at Waitrose.
• Free cinema tickets.