We are a technology business operating in the global energy sector.

ENSEK have become the go-to option for top energy suppliers across the globe. Why? Because our technology is a significant step change away from the legacy systems that have historically dominated the market. It’s also massively cheaper to adopt the ENSEK solution, with no loss in customer service or standards.

But by far the biggest reason why ENSEK is the best choice in energy supplier software, is because of the people who work here and their endless enthusiasm, energy, and the way they support their colleagues. All our clients comment on what great people we have. Our people are our superpower.

That is where you come in.

The role is responsible for managing a team of Operations Managers and overseeing the day to day activity required to deliver the services we provide for our B2B clients with respect to billing, operations performance and exception management.

KEY RESPONSIBILITIES:

1. Day to day management of the B2B Ops teams and Team Managers

2. Day to day management of Billing, CoS, Disputes, ETs, Losses and Metering tasks, SLAs and exception management activity for all B2B clients

3. Performance management of Operations Managers

4. Client relationship management and stakeholder management of key B2B stakeholders

5. Identification of process improvements to increase efficiency and service quality

6. Managing a positive internal stakeholder relationships with Product, Service Desk and Client Relationship teams

7. To add value to the experience of our clients, colleagues and other relevant stakeholders through practicing and promoting the ENSEK values.

1. We are looking for a strong leader who is highly resilient, can multi-task and turn complex problems into simple action plans

2. Experience of working within the B2B Energy space would be advantageous - A working knowledge of B2B pricing and Billing would be highly desirable

3. You should be a critical thinker who welcomes a challenge and has no trouble getting stuck into problems

4. You welcome customer feedback and are not afraid to have challenging conversations

5. You will have a track record of leading people and demonstrating a variety of performance management techniques

6. Owning the coaching and development of the team in an engaging way

7. Can understand and translate contractual SLAs into manageable team targets

8. Communication and presentation skills to support internal team and external client meetings

Flexibility

We are a flexible employer and very much open to finding arrangements that suit your lifestyle. This can include remote working, flexible work arrangements and all or any combinations in between. We’ll do our best to flex around you and your life. Dependent on role there may be a requirement to attend our Nottingham office or to attend client sites.

Benefits

• 33 days holiday including 8 bank holidays.
• Option to buy or sell 5 extra days per year.
• An extra day off for your birthday.
• Prioritised mental health support in house and externally.
• Discounted travel passes.
• Vitality health insurance.

Added Incentives with Vitality

• 50% Off Virgin Active membership.
• Free Amazon Prime.
• Heavily discounted Apple watch.
• Regular health & fitness checks.
• Café Nero coffee each week.
• 25% off healthy food at Waitrose.
• Free cinema tickets.