We are a technology business operating in the global energy sector.

ENSEK have become the go-to option for top energy suppliers across the globe. Why? Because our technology is a significant step change away from the legacy systems that have historically dominated the market. It’s also massively cheaper to adopt the ENSEK solution, with no loss in customer service or standards.

But by far the biggest reason why ENSEK is the best choice in energy supplier software, is because of the people who work here and their endless enthusiasm, energy, and the way they support their colleagues. All our clients comment on what great people we have. Our people are our superpower.

That is where you come in.

The role is responsible for managing a team of Operations analysts and overseeing the day to day activity required to deliver the services we provide for our Centrica clients with respect to operations performance and exception management.

KEY RESPONSIBILITIES:

1. Day to day management of the Industry Ops team of up to 12 Operations Analysts

2. Day to day management of Metering exceptions and associated processes covering a substantial portfolio of customer accounts

3. Performance management of Operations Analysts

4. Client Relationship Management and regular communication with Industry 3rd Parties

5. Maintaining close working relationships with ENSEK Billing Teams to remove obstacles caused by Industry exceptions

6. Identification of process improvements to increase efficiency and service quality

7. Internal stakeholder relationships with product, engineering, support and client relationship teams

8. To add value to the experience of our clients, colleagues and other relevant stakeholders through practicing and promoting the ENSEK values

1. A background in Energy, in particular “Back-Office” Metering processes would be essential for this role

2. A strong understanding of current Gas and Electricity dataflows which facilitate resolution of Metering exceptions

3. People and performance management

4. Coaching and onboarding new starters

5. Problem solving and prioritisation to meet key targets and deadlines

6. Communication and presentation skills to support internal team and external client meetings

7. MS office proficiency and excel intermediate level as a minimum to support data analysis

8. Experience of industry practices and obligations relevant to the position under BSCP, MRA, SPAA, REC2, GSOP, SLC

9. Stakeholder management.

Flexibility

We are a flexible employer and very much open to finding arrangements that suit your lifestyle. This can include remote working, flexible work arrangements and all or any combinations in between. We’ll do our best to flex around you and your life. Dependent on role there may be a requirement to attend our Nottingham office or to attend client sites.

Benefits

• 33 days holiday including 8 bank holidays.
• Option to buy or sell 5 extra days per year.
• An extra day off for your birthday.
• Prioritised mental health support in house and externally.
• Discounted travel passes.
• Vitality health insurance.

Added Incentives with Vitality

• 50% Off Virgin Active membership.
• Free Amazon Prime.
• Heavily discounted Apple watch.
• Regular health & fitness checks.
• Café Nero coffee each week.
• 25% off healthy food at Waitrose.
• Free cinema tickets.