In a nutshell, we’re a software company operating in the energy sector. Our world class Software as a Service platform is the go-to option for leading energy suppliers and new market entrants alike. To understand what we do, think about your home. Somebody supplies your energy, and those suppliers are our customers. They need software to manage your account. We provide a wide range of solutions from signing up customers, taking meter readings and generating bills, to the roll-out of smart metering, managing revenue leakage and the interaction with energy comparison sites.

We are based in Nottingham in the UK but are expanding into other territories across the globe. We have just over 200 employees and are one of the fastest growing tech businesses in the country.

In this role, you will be responsible for looking after the full spectrum of hardware and software needs of our colleagues here at ENSEK. Be that setting up laptops and user access or helping with internal infrastructure and local directory related activities.

1. Day to day oversight and management of tickets relating to internal service requests.

2. Technical support and new set up of laptop and software, including inventory management.

3. Installation of software and hardware for colleagues.

4. Diagnosing and solving hardware or software faults.

5. Management and maintenance of meeting room and video conferencing systems.

SOFTWARE/HARDWARE

You will have the skills required to troubleshoot everything ranging from low level issues between user and keyboard through to potentially complex network and infrastructure investigations.

PATIENCE

You are patient and understand that not everyone is as natural with technology as you are. You can explain technology in simple terms and adapt your approach to individuals.

TICKET MANAGEMENT

You are comfortable working from a ITSM toolset and managing your own workload, Communicating any risks to internal SLA adherence and keeping internal stakeholders up to date with progress ad timescales.

BENEFITS

· 33 days holiday including 8 bank holidays

· Option to buy or sell 5 extra days per year

· An extra day off for your birthday

· Prioritised mental health

· Discounted travel passes

· Health insurance

We also partner up with Vitality to offer incentives to help you stay fit and well including:

· 50% Off Virgin Active membership

· Free Amazon Prime

· £99 Apple watch

· Regular health & fitness checks

· Starbucks coffee each week

· 25% off healthy food at Ocado

· Free cinema tickets