Emplas Windows Systems Ltd is a family run business established for 40 years supplying trade and commercial, premium windows, doors and conservatories currently enjoying rapid growth. We are a hard-working team who work to our values of integrity, teamwork, determination, excellence and pride, to achieve our purpose of improving Britain’s homes. Having reopened at the end of April we are now fully operational and experiencing increases in volumes. Our site is fully COVID-19 secure.

We are looking for a Customer Service Apprentice to join our busy Customer Service Team. You'll be learning how to: 

• Receive and process customers stock orders accurately and by agreed deadlines
• Update & inform customers on orders lead-time using telephone, online and email communication 
• Liaise with the accounts department and order processors regarding orders
• Support customers with inbound enquiries, requests and escalations
• Ensure where customer approval is required before order processing, that these are followed up and closed promptly and professionally
• Receive customer enquiries managing the process from initial contact to resolution

For more information about the apprenticeship and how to apply please see the gov.uk website: https://www.findapprenticeship.service.gov.uk/apprenticeship/-530130

You will need:

• Lots of enthusiasm, personal drive and a desire to learn
• Excellent communication skills, both written and verbal 
• To be organised and able to manage your own workload 
• Working knowledge of Microsoft Office programmes 
• To able to attend our Wellingborough site

Salary: £8,775 per annum

Working hours: Monday - Friday, 08:30 – 17:00

Benefits:

• Fully supported Level 2/3 Apprenticeship
• Career progression and personal development
• Recognition Awards
• Length of Service Rewards
• Workplace Pension
• Employee Assistance Programme: 24/7 helpline & face to face counselling
• 20 days annual leave
• Free on site parking
• Social Events

Thank you for your interest in working for Emplas. If you feel you have the required experience for this role please apply directly to our Training Provider who is managing this position: https://www.findapprenticeship.service.gov.uk/apprenticeship/-530130

Unfortunately, we cannot provide visa sponsorship at this time. All applications must have the right to work in the UK to be considered.

Strictly no agencies.