We’re easyfundraising, the largest charity website in the UK. We provide a free service to charities and good causes across the UK enabling them to raise money through internet shopping and have raised over £41 million!

Due to our Customer Service team expanding we are looking to add a motivated and inquisitive Outbound Call Agent for a 6 month period to contact our ever-increasing cause base. The role will require you to offer help and support to easyfundrasing causes to make the most of their fundraising potential.

Responsibilities:

• To call new and existing causes to support them on any help issues and to help them make the most of their fundraising potential.
• Utilise effective listening and strong assessment skills to identify support needs and opportunities.
• Present a positive image of easyfundraising.
• Participate in all job-required training.

• Recent successful experience in a customer service, outbound calls, and telesales.
• Experience working in hybrid working environment.
• Must be able to use all job-related tools and systems, strong technical and online documentation skills. Ability to work with multiple computer systems.
• Must possess excellent listening skills. Must have a “seek first to understand” approach.

Salary: £20,000 - £23,000 dependent upon experience.

“Putting causes at the heart of everything we do”

Based just outside Birmingham in the heart of leafy Lichfield and an office in central London, easyfundraising allows online shoppers to raise money for more than 160,000 good causes close to their heart and across the UK, for free, every time they shop online. We help support community groups, schools, PTAs, sports teams, animal rescue, big charities, small charities and even individuals taking on challenges around the world. As a member of the Institute of Fundraising, so you can guarantee we take fundraising seriously!

To date easyfundraising is trusted by 1.8 MILLION fundraisers, spending over £2bn with our 6000 partner retailers (Amazon, John Lewis, eBay, Booking.com, Apple etc) and in the process raising £41m for charity since we started back in 2005.

Recently PE backed with investment from a social impact fund, easyfundraising has an ambitious 3 year plan to transform how supporters can raise funds for good causes.

To support our growth strategy, we are continually investing in our cutting-edge platform, unique products, and amazing people - all to make a positive difference in the world.

If you’re interested in working for a high growth, high energy, socially conscious business that empowers its employees to make a difference, then easyfundraising is for you!

Company Benefits

Flexible Schedule: As a hybrid working organisation, we understand the challenges of juggling work, family, and personal lives. Therefore, we encourage our team to strike their own balance of office and remote working, and flexible working - one that works for individuals.

Company Pension: We auto-enrol our employees into our pension scheme and contribute 3% of their annual salary with salary sacrifice available too.

Cycle To Work Scheme: Our cycle to work scheme offers up to 47% discount on bikes, which employees can pay over 12 months through their monthly wage.

Life Assurance: All employees have access to life insurance, which pays four times an employee’s salary. It also offers a comprehensive well-being program.

Medical Insurance: Company funded medical insurance for all employees.

Development Training: We provide everyone with an equal chance of discovering the amazing things they are capable of and champion their personal and professional development.

Company Events & Activities: Social activities are a big part of our culture, so we hold multiple team days, social gatherings, and weekly free Boot Camp sessions to create a positive environment.

Free Healthy Breakfasts: At head office, we supply multiple healthy breakfast options; to ensure our employees start the day right.

As an Equal Opportunities and disability confident employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. If you have a disability we will support you through the recruitment process, please let us know what support we can provide.

Any information you supply as a part of the application process will be handled and stored in relation to this application only. Your information will be accessible to The Support Group (UK) Ltd’s HR team as well as relevant Hiring Managers and our recruitment service providers.

If your application is successful, any relevant information you have provided will be added to your personnel file and will be used to administer and manage your employment with us, including for payroll purposes. If you are unsuccessful in the application process, your details and documents will be stored by The Support Group (UK) Ltd for 6 months, after which they will be destroyed. You can access, update, or correct the personal information we hold about you at any time.