We’re easyfundraising, the largest charity website in the UK. We provide a free service to charities and good causes across the UK enabling them to raise money through internet shopping and have raised over £41 million!

We are searching for a Customer Operations Team Leader to join our Customer Operations department and report into our Customer Service Director. You will lead and manage the team to contribute to the growth of easyfundraising. Within the role you will be expected to develop the purpose and achievements of the team to ensure customer success and business growth, as well as developing and motivating the team to support the achievement of our organisation strategy.

Responsibilities:

• Managing the day-to-day activities of the team.
• Motivating the team to achieve organisational goals.
• Conducting training of team members to maximise their potential.
• Developing and implementing a timeline to achieve targets.
• Delegating tasks to team members.
• Conducting 121’s.

• Experience as a team leader/manager.
• Working with a multi-channel customer support team.
• Working within hybrid working environment.
• Have excellent communication skills
• Able to turn complex concepts into simple language
• Curiosity
• Coaching skills to engage, and motivate the team
• Ambition and drive

Salary: Up to £30,000 per year

“Putting causes at the heart of everything we do”

Based just outside Birmingham in the heart of leafy Lichfield and an office in central London, easyfundraising allows online shoppers to raise money for more than 160,000 good causes close to their heart and across the UK, for free, every time they shop online. We help support community groups, schools, PTAs, sports teams, animal rescue, big charities, small charities and even individuals taking on challenges around the world. As a member of the Institute of Fundraising, so you can guarantee we take fundraising seriously!

To date easyfundraising is trusted by 1.8 MILLION fundraisers, spending over £2bn with our 6000 partner retailers (Amazon, John Lewis, eBay, Booking.com, Apple etc) and in the process raising £41m for charity since we started back in 2005.

Recently PE backed with investment from a social impact fund, easyfundraising has an ambitious 3 year plan to transform how supporters can raise funds for good causes.

To support our growth strategy, we are continually investing in our cutting-edge platform, unique products, and amazing people - all to make a positive difference in the world.

If you’re interested in working for a high growth, high energy, socially conscious business that empowers its employees to make a difference, then easyfundraising is for you!

Company Benefits

Flexible Schedule: As a hybrid working organisation, we understand the challenges of juggling work, family, and personal lives. Therefore, we encourage our team to strike their own balance of office and remote working, and flexible working - one that works for individuals.

Company Pension: We auto-enrol our employees into our pension scheme and contribute 3% of their annual salary with salary sacrifice available too.

Cycle To Work Scheme: Our cycle to work scheme offers up to 47% discount on bikes, which employees can pay over 12 months through their monthly wage.

Life Assurance: All employees have access to life insurance, which pays four times an employee’s salary. It also offers a comprehensive well-being program.

Medical Insurance: Company funded medical insurance for all employees.

Development Training: We provide everyone with an equal chance of discovering the amazing things they are capable of and champion their personal and professional development.

Company Events & Activities: Social activities are a big part of our culture, so we hold multiple team days, social gatherings, and weekly free Boot Camp sessions to create a positive environment.

Free Healthy Breakfasts: At head office, we supply multiple healthy breakfast options; to ensure our employees start the day right.

To apply for this role, you'll be asked to complete an application form. This will include your personal details including full name, address, email and telephone number. You will also be required to fill out a statement of suitability which should be tailored to the role to highlight your relevant skill but also including explanations for any gaps in your employment. You'll also be asked to upload a CV.

Any information you supply as a part of the application process will be handled and stored in relation to this application only. Your information will be accessible to The Support Group (UK) Ltd’s HR team as well as relevant Hiring Managers and our recruitment service providers.

If your application is successful, any relevant information you have provided will be added to your personal file and will be used to administer and manage your employment with us, including for payroll purposes. If you are unsuccessful in the application process, your details and documents will be stored by The Support Group (UK) Ltd for 6 months, after which they will be destroyed. You can access, update, or correct the personal information we hold about you at any time.

As an Equal Opportunities and disability confident employer we welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. If you have a disability we will support you through the recruitment process, please let us know what support we can provide.