Dron & Dickson are specialists in integrated supply, installation and maintenance of harsh & hazardous electrical equipment. Based at five UK locations, we provide specialist E&I inspection, maintenance and project services to all parts of the Offshore & Onshore Energy sector, Pharmaceutical and Marine industries. Managed from our UK locations, our services operate within the UK, Europe, Africa and Asia.

Purpose: ‘Everyone Home Safe’ – An encapsulation of the right for everyone to return from work safely and promote their wellbeing; this applies to Dron & Dickson staff and all who come in to contact with our work activities. Our systems, processes and cultures coupled with our supply and services ensures people, plant and the environment are kept safe. The primary purpose of this role is to deliver excellent customer service through on time delivery.

Objective: The primary objective of this role is to meet or exceed customer and supplier delivery KPI’s in line with company scorecard targets through effective coordination of the expediting process.

Our Culture & Values: Our Values aim to underpin and create a positive culture and working environment as well as set behavioural expectations. We are committed to investing in our workforce as we recognise people as our greatest asset. Contribution towards the companies culture and core values are required as part of this role. Our Value acronym AGILE represents qualities associated with being responsive, flexible and adaptable to change which collectively have been identified as key differentiators that offer us competitive advantage.

Reporting to: Branch Manager

Direct Reports: None

Core Alignment Responsibilities:

• Understand and support the company's mission, vision and values
• Responsibility of personal learning, development and KPI completion
• Promote and proactively adhere to the companies core values in all day-to-day activities and interactions.

Role Responsibilities:

• To expedite purchase orders, sales orders and update dates and information in system.
• Create weekly reports for sales staff and key clients.
• Assist Branch Manager in month end forecasts.
• Closely monitor and proactively improve sales and supplier delivery on-time performance.
• Advise Sales Manager when it may be possible to proactively improve the delivery of customer’s orders.
• Liaise with Stores regarding logistics, including documentation.
• Responsible for input of client details into the CRM system.
• To be fully aware, assist and support the ongoing development of the integrated management system.
• To maintain good communications with internal and external clients.
• To take a proactive approach to continuous improvement and development of the company’s systems and processes.

• Understand and support the company's strategy, mission and core values
• To maintain good communications with internal and external clients
• To take a proactive approach to continuous improvement and development of the company’s systems and processes
• Ad hoc duties as requested by management
• Travel may be necessary to ensure delivery of business needs.
• Social and business networking is expected

HSEQ Responsibilities:

• Comply with all Dron & Dickson’s integrated managements system including all policies and Procedures
• Ensure the Company meets its statutory obligations in all areas pertaining to health, safety and welfare at work, including statutory training and reporting.
• Act ethically and with integrity
• Ensure all health and safety training is undertaken.
• Ensure a safe workplace environment without risk to health.

Core Skills:

• Previous experience in a sales environment
• Administration
• Data Input
• Ability to effectively communicate both verbally and in writing
• Ability to proactively build good working relationships internally and externally
• Proficient in the use of Word, Excel etc.
• Excellent communication and interpersonal skills
• Excellent time management skills
• Articulate, dynamic, energetic and delivery focused
• Flexible, adaptable and able to work under pressure
• Ability to represent Dron & Dickson in a positive and effective manner
• Take responsibility for managing personal performance and results
• Customer Service Skills

Core Training & Competencies:

• Minimum Standard Grades or GCSE’s

Personal Development:

The opportunity to undertake development and progression via a personal development plan is linked to this role.

Contracted Hours: 38.25 hours per week with 45 mins for lunch

Hours of work:

• Mon to Thurs:8.30am – 5pm
• Fri:8.30am – 4.30pm

Benefits Package:

• Pension: 3% Company Contribution, minimum 5% employee contribution
• 28 days annual leave (inclusive of 8 public holidays). Annual leave entitlement will increase to 33 days after 2 years’ service
• Annual bonus if targets met (not guaranteed)
• Employee Assistance Programme
• Critical Illness Cover: £20,000
• Bike 2 Work Scheme
• Life Assurance: 2 x Annual Salary
• Enhanced Maternity Pay

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