An opportunity has arisen to join CNS’s industry leading Helpdesk. Do you take pride in sharing your expertise in systems to help customers? Do you have a thirst for knowledge for all things import and export? Are you passionate about providing excellent customer service? CNS is a subsidary company of DP World.

We are looking for a service orientated individual to join our team of Helpdesk Analysts and be part of a team that is key to the success of CNS. This is not a call centre or IT Helpdesk – the CNS Helpdesk is composed of experts in customs, systems and industry; a truly exciting, unique opportunity for the right individual.

The Customer Service Advisor provides essential first and second line support to over 450 external customers including leading Global shipping lines, ports, express air carriers, freight forwarders, HM Customs and other inspection agencies.

The CNS Helpdesk provides a professional service and is available 24 hours a day, 365 days a year for all enquiries into the business, offering 1st and 2nd line support to expedite the timely resolution of all customer incidents and service requests.

KEY RESPONSIBILITIES

You will need to be articulate and methodical with good interpersonal and effective listening skills. You must have proven time management skills and the ability to remain focused and effective under pressure.

You will also have an aptitude for problem solving, decision making, and excellent attention to detail, able to take ownership of customer issues and to accurately interpret and communicate detailed customer information.

You must be adaptable and a quick learner as systems and complex regulations are constantly changing. As an effective team player, you must be professional, self-motivated and committed to providing a first class support service to our customers.

A flexible approach to work is required as you will be expected to work a rotating shift pattern, incorporating on-call cover to respond to operational queries outside of normal office hours.

Essential

• To have 5 GCSEs at grades A-C including Maths and English
• Ability to deliver excellent customer service/experience in a customer facing role
• IT and computer literacy
• Proven analytical skills and able to make decisions under pressure
• Ability to multi-task
• Effective communicator including excellent written and oral communication
• Ability to work as part of a team with a positive attitude
• Ability to drive and own a car

Desirable

• Experience of CNS Compass and/or Destin8
• Experience of freight, shipping, cargo or logistics working environments

HOURS OF WORK: 37.5 hours (roster and on call will apply)

BENEFITS:

• Opportunity to earn an annual bonus of up to 8% annual salary (60% financial performance, 40% achievement of personal objectives)
• 25 days holiday
• Pension scheme – contributions matched up to 6%
• Life assurance
• Option to join the company BUPA private medical scheme
• Medicash
• Flexible benefits platform with a wide range of offers to choose from
• Free parking
• Blended home/office working approach

TO APPLY:

Please submit your CV and a covering letter to [email protected].