Within CSA Catapult we look beyond the status quo. We look to employ people based on ability and attitude; we measure what you deliver and how you do it. We encourage collaboration in everything we do as we value the diversity of thought that we each bring to every challenge.

Who are we? The next wave of emerging technologies will have an enormous impact on our lives. 5G communications will enable a host of new and exciting applications such as connected autonomous vehicles and multimedia services. Increasing demand for clean energy will require new electricity networks, while advanced sensing will open-up new opportunities for health diagnostics and security. These developments will be underpinned by Compound Semiconductor (CS) technologies.

We are a Not for Profit organisation; here to help the UK economy grow, and we work across the UK with a range of industry sectors from automotive to medical, and from digital communications to aerospace. Through employing leading minds and investing in technology, we help bridge the gap between idea and implementation by removing the barriers often faced by SMEs.

CSA Catapult is committed to supporting and upholding diversity, equality, and inclusion in everything we do. A commitment to embrace and advocate for inclusion is an essential part of all roles.

The Interim IT Support Specialist role provides IT support to the Catapults staff to ensure they can use IT effectively to contribute to the aims and objectives of the organisation. To best achieve this, the role stretches beyond day-to-day user support activities and into the maintenance of IT systems to ensure they continue run with minimum downtime.

Due to organisation growth and the evolving nature of IT hardware and software, it is necessary to be involved in projects which deliver new IT equipment and services. This role is part of the whole project lifecycle from investigation, procurement, testing, documentation, rollout and eventually support. Key tasks include:

• Logging all IT activity into the ticketing system, keeping logs, security tools and assets up to date and adhering to ITIL principles to ensure compliance to process and procedure.
• Provide a proactive approach to IT support through documentation, training and guidance.
• Support internal/ remote workers with IT issues within a Microsoft Windows/ Office infrastructure.
• Maintain all IT assets to achieve the highest levels of security and reliability.
• Working closely with the IT Manager to provide day to day support and alert them to any potential dangers.
• Work with external suppliers of IT Goods, services and technical support who provide technical assistance on many of the platforms and services when needed.
• Support and maintain telephony and teleconferencing assets.
• Assist guests and partners with access to Catapult assets and information.
• Daily IT management checks of systems such as Antivirus, Backups and Network.
• Ensure that all IT activities are logged accurately in our ticketing system.
• Write, review and publish technical documentation and procedures.
• Provide training and guidance to internal users on the correct usage of systems.
• Manage the IT asset database, ensuring everything is tagged, logged and up to date.
• Work with suppliers to procure IT goods and services.
• Work with departments around the catapult on IT projects to improve efficiency, accuracy and security.
• Adhering to data security principles, alert dangers to the IT manager.

• Experience in an IT Support based role ideally working with Microsoft 365 and Azure
• Understanding of cloud concepts as they relate to IT Infrastructure
• Understanding of ITIL principles and Project Management
• Knowledge of IT through a qualification such as CompTIA A+ is desirable
• Microsoft Qualifications (MTA, MCSA, MCSE, MCSD, MOS, MCP) are desirable
• Ability to work effectively in a service-oriented role, supporting all stakeholders in the organisation.
• Excellent organisational Skills
  

• Up to £26,600 annual salary based on a 30 hour week
• This is a fixed term contract offered until 28 March 2025 covering maternity leave, annual salary pro rata'd according to start date
• A non-contractual bonus scheme to allow everyone to share in our success
• Life Assurance – 4 times your annual salary
• Scottish Widows pension scheme – you put in 5% and we’ll put in 10%
• 28 days leave in addition to 8 bank holidays (FTE), leave entitlement will be pro rata'd accordingly for this role
• 30 hour working week
• A cashback scheme for your eye tests and dental treatment
• Payment for a professional membership each year
• Holiday purchase scheme
• Flexible working – we operate core hours of 10-4. The balance of your hours can be worked around what works for you