Croesus, Canadian FINTECH Leader , and its 200 passionate employees, is a master in the art of software development (portfolio management of the financial & banking sector).

For over 30 years, Croesus has relied on its employees and provided them with the very best work environment. Respect, integrity, collaboration, and ethics are at the heart of our daily activities.

At Croesus, we’re looking to match the best people with the right jobs. We are proud to provide a diverse and inclusive workplace where all talent is welcomed and supported.

We all want to innovate and develop state-of-the-art technologies. Thanks to our employees’ expertise and motivation, combined with our know-how and desire to grow, we are continuously setting the bar higher.

Reporting to the Customer Service Center ( CSC is avalaible for our clientèle 24/7) technical product leader, the analyst adresses all questions and requests received in order to ensure customer satisfaction and get them to maximize product use.

Responsibilities:

• The success in using the software depends on your interventions, mainly by email and phone;
• You analyze, prioritize, investigate and solve problems related to the use of our portfolio management software;
• You follow up closely with new customers during acceptance tests;
• You participate in project committees concerning new clients and oversee the integration of customer service into new projects;
• You collaborate with team members in order to maximise efficiency throughout the CSC;
• You recommend all procedures necessary to improve services.

• University degree in a related field;
• Knowledge of the financial markets and securities trading (CCVM) is an asset ;
• Minimum of one year of experience in a training position or in a support center or customer service experience;
• Ability to quickly master new software;
• Ability to use multiple technologies;
• Ability to respond quickly to problems in existing systems;
• Excellent problem-solving skills;
• Ability to work autonomously and manage priorities;
• Written and oral proficiency in English and French.

Here is the offer to Croesussians!

• Unlimited vacation plan
• Base salary + Corporate incentive plan
• 100 % prochoice for teleworking (head office_Laval or officie in Toronto)
• Sports program+Croesus gym
• Telemedicine + group insurance (super useful for the family 😉)
• Group RRSP
• Goodies offered by CROESUS

Are you interested in this challenge? Do you believe you have the qualities and expertise required for this position? Please complete your application today.

* Although all applications are carefully analyzed, we will communicate only with those selected. Thank you for your interest in Croesus.