Conferma is a global payment technology company who combine innovation and expertise to push the boundaries of what can be achieved in the world of virtual payments. We were created in 2005 and were more recently acquired by Sabre, with additional investment from Mastercard. Over the past decade, the Conferma ecosystem has grown, enabling us to become the world’s largest payments platform for virtual cards.

We’ve engineered connectivity to over 50 of the world’s best commercial card partners, over 700 travel management companies and over 150 travel technology partners. Every day, our team members work together to make it easier for travelers to connect with people and places. Our teams include passionate people dedicated to providing an environment that encourages partnership, a place where you feel like you belong, and where you are empowered to succeed. We look forward to having you join our journey – and seeing how far we can go, together!

Empower operational excellence and drive business success

The Service Operations Manager plays a pivotal role in driving operational excellence and ensuring the smooth functioning of Conferma. With expertise, leadership, and a deep understanding of the industry, the role contributes significantly to Conferma’s growth and success. By overseeing service desk and invoice reconciliation operations, optimising processes, and providing strategic insights, this role is instrumental in shaping Conferma’s future.

Operations Manager at Conferma is responsible for:

· Strategic Planning: Collaborate with the team to develop and execute operational strategies aligned with our business goals. Implement key initiatives and projects to enhance operational efficiency and effectiveness.

· Process Optimisation: Analyse existing business processes, identify bottlenecks, and recommend improvements to drive productivity. Lead process reengineering efforts, leveraging technology solutions to streamline operations across various functions.

· Performance Monitoring: Develop performance metrics and KPIs to monitor operational effectiveness and measure progress towards objectives. Analyse data, prepare reports, and present findings to management, driving improvements and corrective actions.

· Risk Management: Identify operational risks and implement mitigation strategies. Maintain robust internal controls and compliance frameworks to ensure adherence to regulatory requirements and industry standards.

· Team Leadership: Lead and inspire the operations team, providing guidance, mentorship, and fostering professional development. Cultivate a collaborative work environment, promote continuous improvement, and encourage the team to reach their full potential.

· Stakeholder Engagement: Collaborate with cross-functional teams, ensuring alignment of operational objectives and seamless integration of processes. Cultivate strong relationships with external partners, vendors, and regulatory bodies as necessary.

You have:

· A strong understanding of operations, particularly in finance and technology, including risk management, compliance, and customer support.

· Proven experience in process improvement and operational excellence, with a track record of successful implementations.

· Exceptional leadership abilities, demonstrated by building and managing high-performing teams.

· Proficiency in ServiceNow or similar IT service management platforms, with the ability to leverage technology solutions for process optimisation.

· A bachelor’s degree in business administration, finance, or a related field; master's degree preferred.

You are:

· An effective communicator, able to articulate ideas clearly and encourage open communication among team members and stakeholders.

· A collaborative team player, promoting teamwork and cross-functional collaboration to achieve common goals.

· A proactive problem-solver, approaching challenges with a solutions-oriented mindset and encouraging innovative thinking within your team.

· Adaptable and resilient, able to thrive in a fast-paced, dynamic environment and navigate change with ease.

· Customer-obsessed, dedicated to understanding and meeting the needs of clients and stakeholders, and ensuring their satisfaction.

Salary and Bonus dependent on Location, experience, and skills

Benefits at Conferma

At Conferma we understand that our people are what make us great. We have set out to provide a comprehensive benefits package that includes everything you would expect as well as providing flexibility for you and your family.

Flexible Paid Time Off

33 days paid annual leave and the ability to purchase up to 10 more days holiday each year. Time off for life events such as moving house or getting married. An additional day’s leave on or around your birthday.

You and Your Family

Enhanced paid parental leave is available for the birth of each child. Single cover private medical scheme with the option to add family members (after probation period). A confidential Employee Assistance program (EAP) available to all 24/7. Access a range of fantastic rewards (such as Cycle2Work, Gym Membership, Tech Scheme and discounted shopping and Cinema) via Conferma Rewards.

Diversity Equity and Inclusion

We are committed to ensuring equal opportunity for all. We intend that no job applicant or employee shall receive less favorable treatment, nor be disadvantaged by any conditions or requirements which are irrelevant.