The Company:

Claimsure was developed by Claimsure Sláinte, Part of Clanwilliam Health Ltd to assist hospitals with the complex process of managing Health Insurance claims for treatments performed in hospitals. Our software applications are in use in all Public Acute Hospitals and a number of Private Hospitals in Ireland. Claimsure is used for the generation, collation, submission, tracking and processing of approximately €2.3bn worth of health insurance claims in Ireland annually.

Outline of Role:

Claimsure have an exciting opportunity for a Client Services Administrator, to join our Revenue Management Solutions team. The successful candidate will be based in a busy hospital environment, liaising with admissions, patients and Healthcare professional to ensure processes, policies and procedures are in place to improve the process of health insurance collection within the facility. This is a fantastic opportunity for a someone who would like to develop their talents in a busy and challenging work environment.

Key Responsibilities:

• Managing Client Accounts using multiple software solutions;

• Ensuring client needs are met in a timely and professional manner;
• Debtor Day Management;
• Dealing with Patient, Consultant and Secretary queries and issues complaints;
• Day to day processing & completion of health insurance claims;
• Client end-user training on Claimsure Sláinte Healthcare software;
• Credit control;
• Patient Registration
• Private Insurance Status Checks
• Patient Interviews including Ward visits if necessary
• Issue escalation.
• Ad hoc projects that are required
• Work as part of a team to provide solutions
• Assist in all areas of the company when required

Person Specifications:

• Excellent organisational, planning and time management skills;

• Excellent communication and client-facing skills;

• Be able to work in a fast-paced environment
• Ability to deal with several tasks simultaneously;
• Excellent attention to detail;
• A positive, engaging attitude

Desirable

• Account receivable and/or credit control experience
• Medical billing experience
• Claim completion experience
• Experience dealing with patient queries along with consultant;
• Relevant experience in administration, hospital environment, or the healthcare industry.