Bluecrest is a multi-award-winning provider of health assessments to both corporate and consumer sectors. We help people take control of their health risks enabling them to live healthier, happier, and more productive lives. We were founded to fill a gap in the private health screening sector for an affordable, convenient option that meets the highest clinical standards for reporting.

We currently assess around 80,000 customers in over 2000 pop up clinics across the UK and the Republic of Ireland. Bluecrest can assess for a range of different factors including heart disease, ECG, diabetes, cholesterol, vital organ functions as well as some cancers.

Results Administrator

Salary: £23,000 Basic Salary, Plus £166.00 performance based bonus paid monthly.

Hours: Fixed Term up to 12 months - 37.5 Hours (Monday-Friday)

Worthing Head Office/Hybrid

We are looking for a Maternity cover Results Administrator to join our Results team.

Main Purpose of Role:

The main purpose of the role is to support the results team with a variety of administration and customer related tasks. A Results Administrator is responsible for delivering an excellent service to all customers by co-ordinating customer result reports through liaising with relevant suppliers and field staff, handling results related customer queries and promptly actioning any critical test results.

The Results Administrator ensures the highest quality of service provided by Bluecrest through result report distribution and quality checks. Courtesy calls are to be made when required, to ensure the results service is provided end to end within the contractual time frame. Bookings are to be made when additional screenings are required both corporate and private customers.

Additionally, the Results team will support the Customer Service Team with any results based queries or daily support where applicable or required by the Customer Service Manager and agreed by the Results Manager.

What we can offer you?*

• A £166.00 performance based bonus (paid Monthly)
• Four free health assessments per year, plus a further 50% off any additional testing for employees
• 23 days annual leave, rising to 25 days after 1 years service, then rising 1 day for every year up to 28 days – plus 8 bank holidays off!
• Matched company pension (up to 5% or up to a capped amount)
• Vitality life insurance – which comes with its own list of benefits including discounts of wearable tech, trainers, spa, gym memberships and more!
• Enhanced family leave
• Refer a friend scheme (up to £1000)
• Enhanced sick pay scheme
• EAP scheme
• Various opportunities to progress within the business

Job definition:

• Dealing with supplier enquiries in regard to customer results.
• Liaising with field staff for test results where applicable.
• To represent Bluecrest Wellness account members by making outbound calls when required. Offering complimentary re-assessments where applicable.
• Log all customer report actions taken in the interest of communication and efficiency.
• Handling critical referrals and priority results.
• Manually work daily results queues to send out complete reports and checking all results issues are being progressed or completed.
• Raise and record all errors within reports and internalise issues.
• Completing all administrative tasks and updating records. Occasionally having to work in the company call centre.
• To verify the accuracy of results recorded and query where applicable.
• To check customer reports for discrepancies or errors.
• Communicate with customers via telephone and post to maintain communication and service.
• Organise the distribution of customer results reports daily.
• Using Word & Excel to write letter, reports and create error logs.
• To maintain a close working relationship with all relevant internal and external departments.
• To maintain the customer standard of quality in all customer communication.
• To append customer packages in accordance with results received and tests completed.
• To be open to coaching, feedback and sales skill training. To apply the learning’s to calls once training /coaching is complete.
• The above is not an exhaustive list of duties and responsibilities and the post holder is expected to undertake other duties appropriate to the role as may be reasonably required.
• Requirement to visit the Worthing head office up to 2 days a week.

The Hours:

• Fixed term up to 12 months
• 37.5 hours per week
• Monday to Friday
• 9am to 5pm
• 7.5 hour shift per day

Key Skills and experience:

• Excellent verbal and written communication skills.
• Proficient in use of Microsoft Office tools.
• Strong organisational and prioritisation skills.
• Complaints handling experience
• Works well in team environment.
• Personal integrity and pride in work.
• Ability to work to tight deadlines.

The post you are applying for is exempt from the provision of Section 4(2) of the Rehabilitation of Offenders Act 1974 (Exceptions) (Amendment) Orders 1975 and 2001 and therefore all convictions, cautions and bind-overs, including those regarded as ‘spent’, must be declared.

We kindly ask recruitment agencies to refrain from making contact with us.

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Bluecrest Wellness Ltd is proud to promote equal employment opportunities to all applicants and employees regardless of their race, religion/belief, sex, sexual orientation, marital status, pregnancy, maternity, national origin, ethnic background, disability, or age.

Applicants must be authorised to work for any employer in the UK - We are unable to sponsor or take over sponsorship of an employment Visa at this time.