Customer Relations Advisor - Full & Part Time Available

Bluecrest Wellness Worthing United Kingdom Contact Centre Hybrid

Company Description

Bluecrest is a multi-award-winning provider of health assessments to both corporate and consumer sectors. We help people take control of their health risks enabling them to live healthier, happier, and more productive lives. We were founded to fill a gap in the private health screening sector for an affordable, convenient option that meets the highest clinical standards for reporting.

We currently assess around 80,000 customers in over 2000 pop up clinics across the UK and the Republic of Ireland. Bluecrest can assess for a range of different factors including heart disease, ECG, diabetes, cholesterol, vital organ functions as well as some cancers.

Position

Customer Relations Advisor (Inbound)

£23,144.55 Per Year + Uncapped Commission

Worthing, West Sussex – Hybrid

Full time or Part Time, Permanent

Are you confident, target driven, enthusiastic, resilient, and self-motivated to succeed? Is providing outstanding customer service important to you - ensuring our customers come back to us time after time? These are just some of skills required to succeed, deliver the best outcomes for our customers and in return earn yourself some uncapped commission!

The role itself is relatively simple…

As one of our Customer Relations Advisors, your key focus will be managing incoming enquiries from our valued existing and prospective customers. You’ll play a pivotal role in acquiring new customers and ensuring the retention of our current ones, serving as the frontline of our company.

This role offers a unique blend of sales and service responsibilities, providing an exciting opportunity to engage with customers on multiple levels. Your primary responsibilities will include engaging with customers, providing them with support and offer expert advice to meet their needs.

The ideal candidate will have a proven experience in sales or service, accompanied by a track record of consistently meeting or exceeding targets. Experience in a call centre environment is preferred but not essential.

Why our employees in this role love working with us..

Competitive salary of £23,144.55 per year (pro rata for part time hours)
Uncapped commission and bonus structure
Matched company pension (up to 5% or up to capped amount)
Four free Health Assessments per year which can be used by yourself, family or friends, plus a further 50% off any additional tests for employees after probation
Life Insurance
Access to a GP for 12 months following your own health assessment
23 days annual leave – rising to 25 days after 1 years’ service, and rising 1-day for every year up to 28 days, plus bank holidays! (pro rata for part time employees)
Company sick pay scheme after probation
Employee referral bonus scheme (Up to £1,000)
Yearly allowance of £130 to use to make working from home more comfortable (can be used for desk/chair/notebooks/other relevant as needed)
A comprehensive Employee Assistance Programme which provides access for you and any dependants to counselling services. Additionally, there are gym membership discounts and other rewards, like health lifestyle advice.
Enhanced family leave after a qualifying period
All equipment, such as laptop, headset etc. provided by the business.
Cycle to Work Scheme
Employee Charity Sponsorship Scheme
Discounted Gym Membership

The hours

Up to 37.5 hours per week, as determined by allocated rota
Shift Patterns: Operational days between Monday – Sunday
Our operational hours are from 07:00 – 20:00

Requirements

What we'd like you to have

Essential: Previous experience in inbound telephone sales or service
Ability to work in a fast-paced environment
Excellent verbal communication skills, with the ability to engage and build rapport.
Strong persuasive and negotiation skills to confidently sell products.
High level of self-motivation to work independently and achieve/exceed KPIs
Great attention to detail
Have a positive attitude and willingness to learn, with an appetite to strive for excellence.
Ability to work within a hybrid role with around an 80/20 split between home and our head office.

Other information

he next steps…

So, if you think you’ve got some exceptional skills to offer us and Bluecrest feels like a place where you can belong, we’d love to learn more about you. If your application is successful the next steps will be a call from a member of our recruitment team to have the chance to get to know each other even better!

Equal Opportunities

Bluecrest Wellness is a proud promoter of the Equality Act 2010. We believe in fair treatment of all our employees and commit to promoting diversity in our employment practices. We do not discriminate in employment based on race, religion, sexual orientation, national origin, political affiliation, disability, age, marital status, medical history, parental status or genetic information.

We base all our employment decisions on merit, job requirements and organisational needs.

Our mission at Bluecrest is to welcome everyone and create inclusive teams. We celebrate difference and encourage everyone to join us and be themselves at work.

Other Info

The post you are applying for is exempt from the provision of Section 4(2) of the Rehabilitation of Offenders Act 1974 (Exceptions) (Amendment) Orders 1975 and 2001 and therefore all convictions, cautions and bind-overs, including those regarded as ‘spent’, must be declared.

We kindly ask recruitment agencies to refrain from making contact with us.

Any personal information you share with us will be treated in line with our company Privacy Policy.

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Rehabilitation of Offenders Act 1974

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Further details

If you were referred by an employee of Bluecrest, please detail below their full name and the department they work in.

For current employees of Bluecrest - you must have spoken to your line manager about your interest in this role before submitting your application.

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Privacy Policy

Job Applicant Privacy Notice

Data controller: Bluecrest Health Screening Ltd, Ridgeworth House, 1st Floor, 5 - 9 Liverpool Gardens, Worthing, BN11 1RY

Data protection officer: Craig Wilmott, Ridgeworth House, 1st Floor, 5 - 9 Liverpool Gardens, Worthing, BN11 1RY

As part of any recruitment process, the organisation collects and processes personal data relating to job applicants. The organisation is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

What information does the organisation collect?

The organisation collects a range of information about you. This includes:

your name, address and contact details, including email address and telephone number;
details of your qualifications, skills, experience and employment history;
information about your current level of remuneration, including benefit entitlements;
whether you have a disability for which the organisation needs to make reasonable adjustments during the recruitment process;
information about your entitlement to work in the UK; and
equal opportunities monitoring information, including information about your ethnic origin, sexual orientation, health, and religion or belief.

The organisation collects this information in a variety of ways. For example, data might be contained in application forms, CVs or resumes, obtained from your passport or other identity documents, or collected through interviews or other forms of assessment, including online tests.

The organisation will also collect personal data about you from third parties, such as references supplied by former employers, information from employment background check providers and information from criminal records checks.

Data will be stored in a range of different places, including on your application record, in HR management systems and on other IT systems (including email).

Why does the organisation process personal data?

The organisation needs to process data to take steps at your request prior to entering into a contract with you. It also needs to process your data to enter into a contract with you.

In some cases, the organisation needs to process data to ensure that it is complying with its legal obligations. For example, it is required to check a successful applicant's eligibility to work in the UK before employment starts.

The organisation has a legitimate interest in processing personal data during the recruitment process and for keeping records of the process. Processing data from job applicants allows the organisation to manage the recruitment process, assess and confirm a candidate's suitability for employment and decide to whom to offer a job. The organisation may also need to process data from job applicants to respond to and defend against legal claims.

Where the organisation relies on legitimate interests as a reason for processing data, it has considered whether those interests are overridden by the rights and freedoms of job applicants, employees or workers and has concluded that they are not.

The organisation processes health information if it needs to make reasonable adjustments to the recruitment process for candidates who have a disability. This is to carry out its obligations and exercise specific rights in relation to employment.

Where the organisation processes other special categories of data, such as information about ethnic origin, sexual orientation, health or religion or belief, this is for equal opportunities monitoring purposes as permitted by the Data Protection Act 2018/reasons of substantial public interest.

For some roles, the organisation is obliged to seek information about criminal convictions and offences. Where the organisation seeks this information, it does so because it is necessary to comply with a regulatory requirement to establish whether an individual has committed an unlawful act or been involved in dishonesty or other improper conduct.

The organisation will not use your data for any purpose other than the recruitment exercise for which you have applied.

If your application is unsuccessful, the organisation will keep your personal data on file in case there are future employment opportunities for which you may be suited. The organisation will ask for your consent before it keeps your data for this purpose, and you are free to withdraw your consent at any time by contacting [email protected].

Who has access to data?

Your information will be shared internally for the purposes of the recruitment exercise. This includes members of the HR and recruitment team, interviewers involved in the recruitment process, managers in the business area with a vacancy and IT staff if access to the data is necessary for the performance of their roles.

The organisation will not share your data with third parties, unless your application for employment is successful and it makes you an offer of employment. The organisation will then share your data with [former employers to obtain references for you, employment background check providers to obtain necessary background checks and the Disclosure and Barring Service to obtain necessary criminal records checks.

The organisation will not transfer your data outside the UK.

How does the organisation protect data?

The organisation takes the security of your data seriously. It has internal policies and controls in place to ensure that your data is not lost, accidentally destroyed, misused or disclosed, and is not accessed except by our employees in the proper performance of their duties.

For how long does the organisation keep data?

If your application for employment is unsuccessful or your application was speculative, the organisation will hold your data on file for 12 months after the end of the relevant recruitment process or if speculative, when you submitted your application. At the end of that period or once you withdraw your consent, your data is deleted or destroyed.

If your application for employment is successful, personal data gathered during the recruitment process will be transferred to your personnel file and retained during your employment. The periods for which your data will be held will be provided to you in a new privacy notice.

Your rights

As a data subject, you have a number of rights. You can:

access and obtain a copy of your data on request;
require the organisation to change incorrect or incomplete data;
require the organisation to delete or stop processing your data, for example where the data is no longer necessary for the purposes of processing;
object to the processing of your data where the organisation is relying on its legitimate interests as the legal ground for processing; and
ask the organisation to stop processing data for a period if data is inaccurate or there is a dispute about whether your interests override the organisation's legitimate grounds for processing data.

If you would like to exercise any of these rights, please contact [email protected].

If you believe that the organisation has not complied with your data protection rights, you can complain to the Information Commissioner.

What if you do not provide personal data?

You are under no statutory or contractual obligation to provide data to the organisation during the recruitment process. However, if you do not provide the information, the organisation may not be able to process your application properly or at all. If your application is successful, it will be a condition of any job offer that you provide evidence of your right to work in the UK and satisfactory references.

You are under no obligation to provide information for equal opportunities monitoring purposes and there are no consequences for your application if you choose not to provide such information.

Automated decision-making

Recruitment processes are not based solely on automated decision-making.

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