IT Support Analyst

Gateshead, Hybrid working, up to £30k plus potential 10% bonus

• Up to £30k + potential 10% bonus
• Monday to Friday, flexible working
• Gateshead, hybrid working
• 25 days holiday p.a. plus bank holidays and you can also buy up to 5 days, paid back over 12 months (Pro-rata), when you reach 2 years’ service this will rise to 26 days, then 1 day with each year of service up to 5 years
• Holiday buying scheme
• One day to give back via volunteering
• Employee Voice – HR Hive Engagement Survey and Open Door
• Healthcare cash plan
• Grab a grand referral scheme
• Pension scheme
• Birthday leave
• Learning and development opportunities – individual personal development plans
• Electrical vehicle salary sacrifice scheme once probationary period has been passed

Bloom Procurement Services is an award winning, Level 2 Social Value accredited organisation who help our public sector customers to deliver brilliant outcomes today that build a better tomorrow. We’re proud to be an accredited real Living Wage Employer, we have mental health first aiders, and we do whatever we can to ensure the voices of our employees are heard through our Open-Door tool.

We have a new opportunity for an IT Support Analyst (known internally as the Technology Services Analyst) because of growth within the team and business. It is a varied role that offers the person in the role training and support. The role also offers a foundation for progressing into other areas of the business such as the data or engineering team, depending upon longer term career aspirations.

The IT Support Analyst will be accountable for the following:

• Providing IT support for eProcurement applications and task resolution - initially both Level 1 & Level 2, becoming just L2 when wider team grows
• Application configuration and administration support
• Liaising with external application partners to resolve integration and application issues
• UAT testing of application partner releases
• Delivering user training for eProcurement applications Maintain equipment asset register and IT equipment distribution as part of the starter and leaver processes

If you’re interested in the role of IT Support Analyst, we are looking for you to demonstrate the following:

• Good interpersonal skills with the ability to engage and support users
• Strong attention to detail combined with good problem-solving skills
• Quick learner with an enthusiasm to learn
• Able to work in a fast-paced environment and meet specific deadlines
• IT or Technology related NVQ Level 2, BTech or equivalent would be desirable

Bloom offers a dynamic supply chain providing the public sector with a marketplace to buy and manage services. We ensure delivery of quality outcomes from our pre-approved and ever-growing network of suppliers and consultants. Our fully compliant open access marketplace is outcomes based meaning the public sector only pays for what is delivered. We provide an OJEU compliant managed procurement service covering specification development, supplier identification & onboarding, full contract management, and lessons learned upon successful delivery of outcomes.

We make it easier for public sector buyers to deliver on their social value goals through our marketplace and believe in the need to demonstrate innovation and showcase the skills of the SME community including social value that can be generated through every project.

It is our mission to deliver operational excellence and an outstanding customer experience for our growing community of buyers and suppliers with a vision to provide the world with a marketplace that delivers innovation, insight and value for everyone. Having grown significantly over the last 3 years from £29m to £200m, it really is a great time to join and be a part of the Bloom story.