Benefits…
Bloom Procurement Services is currently recruiting a Customer Experience Officer to work closely with our client facing teams and customers to ensure they receive excellent customer service and support through the Bloom customer journey. Our customers are public sector organisations e.g., Met Police, DBS, various NHS bodies, local councils and more, therefore you have a real opportunity to make an impact through the work that you do.
About the role…
Reporting to the Customer Experience Manager some accountabilities of the Customer Experience Officer include the following:
About you…
To be considered for the role of Customer Experience Officer we are looking for candidates to be able to demonstrate the following skill set and qualities:
Bloom offers a dynamic supply chain providing the public sector with a marketplace to buy and manage services. We ensure delivery of quality outcomes from our pre-approved and ever-growing network of suppliers and consultants. Our fully compliant open access marketplace is outcomes based meaning the public sector only pays for what is delivered. We provide an OJEU compliant managed procurement service covering specification development, supplier identification & onboarding, full contract management, and lessons learned upon successful delivery of outcomes.
We make it easier for public sector buyers to deliver on their social value goals through our marketplace and believe in the need to demonstrate innovation and showcase the skills of the SME community including social value that can be generated through every project.
It is our mission to deliver operational excellence and an outstanding customer experience for our growing community of buyers and suppliers with a vision to provide the world with a marketplace that delivers innovation, insight and value for everyone. Having grown significantly over the last 3 years from £29m to £200m, it really is a great time to join and be a part of the Bloom story.