Benefits:

• Remote working
• All colleagues are included in our bonus scheme where you can earn 10% annual bonus
• Flexible working hours and agile working between the office and home
• 25 days holiday plus all Bank Holidays and the ability to buy additional days
• Company Salary Sacrifice Pension Scheme
• 1 Day to give back to local communities each year
• Company sick pay
• Option to join our Health Cash Plan scheme
• Death in Service benefit

Bloom Procurement Services is currently recruiting a Customer Experience Manager to work closely with our client facing teams and customers to ensure they receive excellent customer service and support through the Bloom customer journey. Our customers are public sector organisations e.g., Met Police, DBS, various NHS bodies, local councils and more, therefore you have a real opportunity to make an impact through the work that you do.

About the role…

Reporting to the Chief Operating Officer the purpose of the Customer Experience Manager is to provide an exceptional customer experience by exceeding their expectations throughout the customer journey and meeting their needs through continuous improvement.

Some accountabilities include:

• Lead, oversee, manage, and develop the customer experience team
• Creating customer loyalty programs that will help to increase revenue and improve client retention
• Acting as a point of escalation where required
• Driving and implementing continuous improvement methods within the Bloom Customer Journey
• Playing a key role in driving and developing a maturing approach to Customer Service delivery
• On-boarding of new customers to the Bloom marketplace ensuring that they have a positive experience from the off-set by surpassing their expectations.

To be considered for the role of Customer Experience Manager we are looking for candidates to be able to demonstrate the following skill set and qualities:

• Previous experience of working with, demonstrating, or supporting customers with systems
• Experience in a customer facing role
• Demonstrable experience of delivering an outstanding customer experience.
• Previous experience of leading, developing, and mentoring team members
• Stakeholder engagement and management across various levels and disciplines.
• It would be beneficial if you have previous experience working with a public sector customer base, but this is not essential

Bloom offers a dynamic supply chain providing the public sector with a marketplace to buy and manage services. We ensure delivery of quality outcomes from our pre-approved and ever-growing network of suppliers and consultants. Our fully compliant open access marketplace is outcomes based meaning the public sector only pays for what is delivered. We provide an OJEU compliant managed procurement service covering specification development, supplier identification & onboarding, full contract management, and lessons learned upon successful delivery of outcomes.

We make it easier for public sector buyers to deliver on their social value goals through our marketplace and believe in the need to demonstrate innovation and showcase the skills of the SME community including social value that can be generated through every project.

It is our mission to deliver operational excellence and an outstanding customer experience for our growing community of buyers and suppliers with a vision to provide the world with a marketplace that delivers innovation, insight and value for everyone. Having grown significantly over the last 3 years from £29m to £200m, it really is a great time to join and be a part of the Bloom story.